Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry, I don't quite understand what you're talking about! Are you saying that you're not able to access your Realm? If so, can you give us more details about that? ^BT
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Let's have our Tech team take it from here. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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No worries! For this, I'd suggest picking Accounts Support and they should be able to help you with any issues you may have. :) ^BT
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Do you get an error message when you try to open it? Once we have more info, I'd be happy to help! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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No worries, we have other ways of verification! Please continue working with our Support and they should be able to help. ^BT
Does it give you an error message when trying to access your Realm? If so, please provide a screenshot and we'd be happy to help! ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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You can still reach out to Support even if you don't have your transaction ID anymore. Just be prepared to answer some additional questions about your account. ^FF
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The vanilla cape is only available for users who owned Minecraft: Java Edition and Bedrock Edition on PC on the same account before June 6th, 2022. Console and mobile versions of Minecraft do not qualify for the cape, unfortunately. ^FF
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If you're not getting our automated emails, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^FF
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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Are you signing into the correct Microsoft account in the launcher? If so and you're still getting prompted to select a username, then let's have one of our account specialists take a look. To keep your info secure, please complete our request form at bit.ly/3uO21ER. ^FF
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Let's have one of our technical specialists look into this for you. Please complete our request form at bit.ly/3uO21ER and be sure to include what troubleshooting steps you've already tried. ^FF
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If you need assistance with your account or believe you are being asked to repurchase the game in error, you will need to contact Google Play bit.ly/3eoVknm ^AM
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