Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thank you for clarifying. It sounds like you may be affected by this issue: bit.ly/3XV9wqw. We suggest upvoting this bug report or commenting with anything you may have to add, as well as trying the workarounds provided by the team. ^AM
Make sure you have a stable internet connection, but you'll also need to ensure that the Launcher, Microsoft Store, and Xbox Console Companion app are logged in to the same Microsoft account. If you still have trouble after that, let us know! ^AM
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No worries, you can reach out to our Accounts team who can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
For assistance with updating the email address, please reach out to our Accounts team who can help you with that! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Since you've migrated to a Microsoft account, you'll need to reach out to Microsoft Support for assistance. They can be reached at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
I'm not sure I understand the issue, could you clarify for me just a bit? It sounds like you're able to join Realms, but what server/worlds are you having trouble joining? Are these private servers? Let us know so we can look into it. ^AM
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Not to worry! If you already submitted a ticket, let them know it's not a Realms issue so you can transfer you internally. If you haven't submitted a ticket yet, be sure to choose "Technical Support" as your category. ^AM
You can go ahead and reach out to our Accounts team to take a look and assist! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
What sort of problems are you experiencing? If you let us know what's going on, we may have some fixes! ^AM
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Is there a backup of the realm that you could try loading? Let us know what device you're playing on, as well as what, if any, troubleshooting you've already tried so we can continue assisting! ^AM
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Have you tried loading a backup of the Realm, restarting, or reinstalling anything? Let us know what, if any, troubleshooting you've already tried so we can assist, but we may need to get you escalated up to our support team for a further look. Keep us posted! ^AM
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That is strange indeed! Let's get you over to Support to take a deeper look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Certainly understandable, that would be a bit frustrating to see! Reach out to our Account Support and they can def take a look for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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Thank you for the feedback! If you would like to submit that as a suggestion, please check out our feedback site: feedback.minecraft.net/hc/en… ^AM
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Make sure you have enough memory for save data, you may want to go through and get rid of any old unused data or marketplace items. A fresh uninstall/reinstall may be helpful here. ^AM
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Is there a specific error message you see? A screenshot or explanation of any errors will help us investigate so we can assist further! ^AM
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This is definitely an issue you'll want to reach out to our Tech team for! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Unfortunately, we're unable to assist with third-party launchers or other software. Please check out this FAQ: bit.ly/3EUJriB or contact the application's developer. ^AM
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We're unable to do anything as the Support team about this, but you can bring your feedback over to the devs here: bit.ly/3uQyA4R. ^FF
Oh no! Is this on a single-player world, Realm or server? You can restore your world from a previous backup if the world is on a Realm. Unfortunately, Mojang doesn't store any info on single-player worlds as this is stored on your devices: bit.ly/3c9PK76. ^FF
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