Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sounds like there may be corruption that is taking place if you're unable to access it! Do you have any other backups you may be able to try to see if that helps? I'm assuming this is a Realm? ^TK
No worries! We have other ways of verification, but the transaction ID just helps it go faster. Please create the ticket still and our Support team will be able to help. ^BT
If you're talking about the bundle, unfortunately, it is only for the PC version of the game so you would have to own the Windows 10/Java Edition on the same PC tied to the same account. bit.ly/3TtwrH4 ^TK
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Thanks for feedback! Great to keep in mind we're just the support team and are not able to fix issues from our end but when you get that issue upvoted the devs are able to work to get it resolved in a timely manner. ^TK
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That likely means you're not signing in with the correct credentials! Please make sure you're logging in using the right account and check this FAQ if you need further help: help.minecraft.net/hc/en-us/… ^BT
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Cool idea! How about you send it over to our Devs so they can have a look? feedback.minecraft.net/hc/en… ^BT
I'm not quite sure I am understanding the issue that you're facing. Please try to clarify a bit more so that I can get you over to the correct team or assist you from here. ^TK
You'll want to reach out to our tech team for review! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
No worries, an Agent will reply to you as soon as they're able to! Thank you for your patience in the meantime. ^BT
The Cauldron error means that Minecraft is unable to reach the authentication servers, or the connection has timed out. Please make sure that your connection is stable and check that it is configured properly. Some connection tips can be found here: bit.ly/3OFTXyA ^BT
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We should be able to help her if she creates a ticket with our Accounts team! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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You'll need to reach out to Xbox/Microsoft Support for assistance in this matter so that they can take a closer look! nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Does it give you an error message when trying to log in? If so, please provide a screenshot and we'd be happy to help! ^BT
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Haven't heard of something like this before! How about you have our Technical team take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We're just the support team but you can bring this feedback over to the devs for the review! feedback.minecraft.net/hc/en… ^TK
Let's have our Marketplace take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Gotcha, let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT