Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Try restarting the game and see if you're able to change your control settings. If this doesn't help, we may need to send you up to Support to take a closer look. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Be sure to share your feedback about the changes to the controls in Minecraft here: bit.ly/3uQyA4R so our game devs can see your feedback. ^FF
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What type of mobile device are you using, and is it updated to the latest operating system (OS)? If it's up to date, let's get you up to Support for further troubleshooting: bit.ly/3uO21ER ^FF
In that case, let's get you up to Support so that a Marketplace specialist can investigate further. Please complete our request form at bit.ly/3uO21ER and please make sure to mention what troubleshooting you've already tried to help speed things up! ^FF
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That is something that our Accounts team is prepared to assist with! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Certainly frustrating! Let's try a couple things: shutdown your Xbox and restart, you may also want to disconnect and reconnect to the internet, ethernet is preferred over WiFi for a stable connection. After restarting, the update should start, but let us know if you can't! ^AM
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Unfortunately, this isn't something that Mojang Support can assist with since it's a Microsoft account issue. You can find different ways to contact Microsoft Support by visiting support.xbox.com/en-US/conta… ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
You may need to try and repair the launcher and Microsoft store app. Open the Microsoft Store, click the three dots in the upper corner, click "downloads and updates" and "check for updates." The process should finish on its own but if you're still seeing errors let us know! ^AM
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We can't comment on future updates/features or if this will be brought back, but you can always submit your suggestions, ideas, and things you want to see for the game at our official feedback site so the devs can take a look! bit.ly/3uQyA4R ^AM
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Can you tell us a bit more about what happens when you try and update? We also need to know which device you are using so we can continue assisting! ^AM
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It sounds like a couple of different issues. Can you explain in a bit more detail what you mean by your account disappeared? We need just a bit more information to figure out if it's a log in issue or if the crashing is the bigger issue. ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Let's go ahead and have you reach out to our Tech team for some insights and guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Are you playing on Hardwire or Wifi, do you have any programs running in the background, and any third party mods active? ^TK
Our Realms Team can assist you in setting up your Realm! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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