Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^BT
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If you need help with recovering that account, you'll need to reach out to Microsoft as we don't have access to their account management system. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
You shouldn't need your Transaction ID in order to fill out the form! You just need to fill out the parts that have the ( * ) next to them and you should be good to go. ^BT
Our Accounts team can help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
It looks like you are trying to link a Microsoft account that has already been used to link to another PlayStation Network account and the link between PSN and Microsoft are permanent. If you need help with recovering your Microsoft account, please reach out to their support. ^BT
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Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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It should've sent to your e-mail upon purchasing the game! If you've lost it, we'd be unable to provide it due to security and privacy concerns. ^BT
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The Cauldron error code means that Minecraft is unable to reach the authentication servers, or the connection has timed out. Please make sure that your connection is stable and check that it is configured properly. Check this FAQ for some steps: bit.ly/3OFTXyA ^BT
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Sorry, but I can't see the error that you're running into! If you could, can you try using another device and/or browser to see if that helps? Also, try clearing your cache and cookies. ^BT
Glad to hear it! Thanks for the update on this situation, and definitely let us know if anything else comes up :) ^FF
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Are you using WiFi? If so, try switching to a hardwire connection and reinstall the game. Before reinstalling, make sure to back up your worlds first. Let us know what other troubleshooting steps you've tried and if this helps or not! ^FF
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We're not the dev team so we can't comment on this sort of thing, but if you want to leave your feedback about this, I'd suggest checking out our feedback site: bit.ly/3uQyA4R. ^FF
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For assistance with unlinking your PSN and Microsoft accounts, please reach out to PlayStation Support: bit.ly/3c8g2qJ. You can also check out our FAQ for Minecraft for PlayStation here: bit.ly/3OH4aus. ^FF
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Information on locating your transaction ID can be found here: bit.ly/3PIIMou. You can still reach out to us without this info, though! Just be prepared to answer some additional questions about your account. ^FF
That would be a great idea to send over to the dev team. You can drop it off here: bit.ly/3uQyA4R! ^FF
We'll need our Technical team to take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^FF
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^AM
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