Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
1
There sure is. You'll want to submit a ticket to our Account team so they can look into it for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
1
1
Instead of using the help bot, you may want to submit an email ticket directly by filling out the form at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Since you indicated this is an account issue, you'll want to reach out to them directly for an account recovery, as they may not to respond in this thread. Be sure to mention the issue is with the Microsoft account, and not the Minecraft account. ^AM
1
1
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^AM
Lag usually indicates a connection issue, but could be related to settings or texture packs. On what device are you playing Bedrock, and do you have any texture packs enabled? ^AM
1
Our Marketplace team will be happy to assist with any troubleshooting or billing requests. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Nope, we're here to help 24/7! We may be experiencing wait times, but if you'd like us to check and make sure your ticket was received, feel free to provide us with your ticket # so we can look into it! ^AM
1
Thank you for being patient! One of our agents will look into your request as soon as possible. In the meantime, sit tight and you'll hear from us soon! ^AM
1
When loading MC, you may need to wait 1-2 mins and should log you in automatically, if not, you may be experiencing a known issue: bit.ly/3U4iQoR. If this is the case, we suggest upvoting this bug and adding a comment if you have any new information to provide. ^AM
1
This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^AM
This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^AM
1
1
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can quickly and safely assist with your question! ^AM
1
Unfortunately, it looks like gift codes are unavailable in your region. The game is only able to be purchased from mc.163.com/ in your location ^AM
2
Looks like that issue is still being looked into. We recommend bookmarking that bug page: bit.ly/3Xgg9TO and upvoting/commenting if you have anything to add! Since it is still in unresolved status, you may want to keep an eye on it for updates from time to time. ^AM
That's some behind-the-scenes dev stuff that we at Social Support can't really answer. Those files do seem pretty critical though, so your best bet is to make sure they don't get deleted! ^AM
8
Healer main? Checks out! 🚑 That sounds like a great addition to our feedback site. If you have some suggestions for how we can make healing with arrows easier, feel free to add your ideas here: feedback.minecraft.net/hc/en… ^AM
1
Just curious, do you mean can you find one or is this a suggestion that you have for the future of the game? ^AM
You should only need a connection the first time you load up, so that you can log in and authenticate your profile with our servers and receive updates. Once that is complete, you should be able to play offline. Let us know if that works for you! ^AM
2
1