Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It doesn't look like we got a response with your ticket number yet. Go ahead and reply letting us know what that ticket number is! It should look something like this: 4567890. ^FF
Are you able to connect at all with your Xbox console to the internet, either with WiFi or a hardwire connection? ^FF
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Unfortunately, we're unable to assist with recovering worlds since they're saved locally on your device and not attached to your account. If you fully deleted the world and don't have a backup save, you will need to create a new world. ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with this issue! ^AM
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Technical team can quickly and safely assist with this issue! ^AM
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That is unusual behavior, but there may be a connection issue happening. What device are you using? ^AM
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Does your daughter use a Microsoft account to log in to Minecraft (purchased after Dec. 1, 2020 or migrated from Mojang)? ^AM
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Great question, but I'm not sure! Since we're not the developers, we can't say, but I like to think it's more fun to interpret it however you want! ^AM
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Oh no! Usually, missing chunks can be fixed by closing out and reloading. To avoid them in the future, make sure you have a stable internet connection by switching to hardwire if on WiFi. Let us know if that chunk appears after reloading your game or if it's still missing ^AM
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Yup! It sure is! 🌊🌱🔥💨 You can check out the official announcement here: nitter.vloup.ch/minecraft/status… ^AM
Water 🌊 Earth🌱 Fire 🔥 Air 💨
Can you master the four elements?
Avatar Legends DLC coming to the @MinecraftMarket on December 6th!
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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What you're describing usually means the charge failed. If the charge shows as "pending" the funds being held temporarily should be returned to you within 30 days. Did you receive a Transaction ID for any of the charges by chance? ^AM
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I'm not sure what you mean by the page of the ticket. Do you mean the link we sent you in the ticket email sends you to a page that doesn't work or the ticket itself? You can reply directly to the email and your helper will be able to assist! ^AM
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We're here to help! What's going on? Give us some more details about what you need assistance with, and we'll be happy to lend a hand. ^AM
Is this on PC? Is the whole game crashing/closing or just exiting back to the menu? Is it the very first time you're playing? We'll need some more details to help diagnose potential issues. Let us know and what troubleshooting, if any, you've already tried. ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
Try also going to Video Settings and experimenting with the performance settings there, turning render distance down, and things like screen animations, view bobbing, fancy graphics to "off." Also double-check your native monitor settings that the correct Hz is being used. ^AM
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Demo mode typically means you're logging in with the incorrect account. Please check out bit.ly/3cluzz3 and if you need assistance with locating the account, contact nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
If you did not receive a transaction ID from Mojang for each charge, it likely means the purchase was voided. The money is usually returned within 7 days but can take up to 30 depending on your financial institution. If the issue doesn't resolve by then, please let us know. ^AM
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That would be a great suggestion to add to our feedback site! You can submit your ideas here: feedback.minecraft.net/hc/en… ^AM
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