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Redmond, WA
Joined January 2013
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Do you get an error message when trying to access the marketplace? If so, please provide a screenshot and I'd be able to proceed from there. ^BT
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Let's get you on over to our tech team! We'll take a closer look into this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
The link between PSN and Microsoft is permanent, sorry to say! If you need help with recovering your Microsoft account, you'll need to reach out to their support. ^BT
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Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
You shouldn't need your Transaction ID in order to fill out the form! You just need to fill out the parts that have the ( * ) next to them. ^BT
Hmm... let's have our Support team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Is your son seeing a specific error message? If you can share a photo/screenshot, this will be helpful! ^BT
You're already heading in the right direction with that ticket! An Agent should be with you as soon as they get to your request, and they should help get it all squared away :D ^BT
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Those are definitely frustrating to deal with. In this case, please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into these issues for you. ^BT
Let's have our Technical team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Does it give you an error message at all? If you could, can you show me what you see when you're trying to access your game? ^BT
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What issue are you running into with Remote connect? If you're receiving any error messages, let us know! ^BT
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Please reach out to our Realms team so they can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We'd be happy to help! First, what platform are you playing on? Also, can you turn off any overlays that you may have on to see if that helps? ^BT
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Be sure to include your Gamertag and a screenshot of your receipt of purchase. ^BT
I'd suggest reaching out to our Technical team so they can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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What is happening when you try to join the Realm? Let us know in more detail the issue you're facing as well as what console/device you're playing on and we'll do our best to assist! ^BT
Thanks for that screenshot! For this, you'll just need to go over to Microsoft Support since we don't have access to their account management system. Here's how you can reach out to them: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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We can't open or answer DMs, sorry to say! As for the demo issue, that means you're logged in to the wrong account. Check out this FAQ for other possibilities: bit.ly/3cluzz3
If you need help with recovering an account, you'll need to reach out to Microsoft. ^BT