Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Make sure your Launcher, MS Store, and Xbox Companion app are logged into the same Microsoft account and let us know if you still have issues as we may need to get you escalated up to a team member who can provide more detailed guidance! ^AM
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Have you uploaded a cloud save of your Hero? If so, you may want to check for any backups, check out our FAQ for more info: bit.ly/3Gop7bI Unfortunately, we don't have a way to restore lost save data as it is only stored on your device and in the cloud. ^AM
Thanks for your suggestion! You can always submit your ideas to our Feedback page so the devs can take a look: feedback.minecraft.net/hc/en… ^AM
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You will need to manually move your worlds in order to access them. Please check out our FAQ for a full outline of the steps involved: bit.ly/3gXBssQ and let us know if you're still having trouble! ^AM
For sure! That's an issue our Accounts team is prepared to assist you with. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Can you tell us a bit more about what happens when you install the launcher? We can provide some assistance once we know a little more about the specific issue you're facing! ^AM
This issue should be resolved at this time! If you're still experiencing issues, please let us know and we'll do our best to assist you. ^AM
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If you have submitted a ticket, please continue working with your agent on your case. If you still require assistance, be sure to let them know so they can continue assisting you. ^AM
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If you have submitted a ticket, please continue working with your agent who can provide some further guidance. If you still need assistance, be sure to let them know! ^AM
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Try uninstalling your launcher and reinstalling directly from aka.ms/NewMCLauncher; you'll want to run as Administrator and be sure to disable any firewall/antivirus settings to ensure Minecraft has permissions. ^AM
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Unfortunately, cross-play is not available between Java and Bedrock editions of Minecraft. For more information, check out our FAQ page here: bit.ly/3dbD54p ^AM
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^AM
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This issue should be resolved at this time! If you're still experiencing issues, please let us know and we'll do our best to assist you. ^AM
Please try removing any mods or third-party content and check and see if that helps, as mods can usually be the biggest cause of these issues. ^AM
What's going on? If you let us know in detail the issues you're experiencing, we'll be happy to help! ^AM
Let's have you reach out to our Dungeons team who can provide some further insights and guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
This issue should be resolved at this time! If you're still experiencing issues, please let us know and we'll do our best to assist you. ^AM