Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. ^BT
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Usually when you get that error, you're logging into an account that doesn't have a game license. Please check out this FAQ to see if that helps! help.minecraft.net/hc/en-us/… ^BT
Thanks for letting me know! How about we have our Marketplace team take it from here? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Tech team can quickly and safely assist with your question! ^BT
Sorry about that! At the moment, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. ^BT
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Correction!
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^BT
Send that suggestion over to our Devs team so they can have a look! feedback.minecraft.net/hc/en… ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^BT
If the account was not migrated, then we'd be happy to help if you make a ticket with us! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
The answer is no! :P The Gamertag and username are two different things, so if you change your Gamertag it shouldn't affect your Java Username: bit.ly/3pztnLM ^TK
Please create a ticket with our Accounts team so they can have a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
I'm not seeing any issues with Marketplace at the moment! What platform are you trying to access the Marketplace on? ^BT
If you need help changing the e-mail on the account, our Accounts team can help. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Purchases must be handled with the original purchase platform, but you may want to contact your financial institution or payment service (such as PayPal) for additional assistance.^TK
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Our Accounts team should help if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT