Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Crashes are no fun to deal with for sure. Can you confirm what platform and version of the game you're playing on, and what troubleshooting you've tried so far? We'll do our best to assist you once we have this information! ^FF
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If updating your video drivers hasn't helped, it could be that your device does not meet the minimum requirements to run the latest version of Minecraft: Java Edition. Please check if your device meets these requirements or not here: bit.ly/3Jws612. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Looks like your request made it to our queue. Hang tight -- one of our Realms specialists will get back to you as soon as possible! ^FF
We're glad to hear it's working after removing that texture pack! If this was a Minecraft pack, you can report the issues with it here: bit.ly/3AOzbYS. If this pack was created by a Marketplace creator, you'll need to reach out to them for further support. ^FF
That sounds like one of ours! Legitimate support emails from us will come from noreply@mojang.com, alerts@directly.com, or support@minecrafthelp.zendesk.com. More info on this can be found here: bit.ly/3SYFv5Q. ^FF
This sounds like a suggestion for our feedback site! Be sure to share your feedback for adding more options for using endstone at bit.ly/3uQyA4R so our game devs can take a look at your ideas. ^FF
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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No worries, someone will assist you as soon as they can! If you received a ticket number, we can take a peek and make sure your ticket made it through okay if you provide us with said number. ^AM
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Spooky!👻🕐Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue isn't resolved. If you think you found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^AM
For the best assistance with this issue, please complete our request form at aka.ms/Minecraft-Support so our Tech Team can quickly and safely assist with your question and provide some insights and guidance! ^AM
We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4 ^AM
Unfortunately, we don't offer support by phone. But the best way to get assistance with your Mojang account is to send us an email at aka.ms/Minecraft-Support so we can assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Demo mode typically means that you are logging in with the incorrect account. If you have checked our FAQ and are still unable to locate your game, please reach out to Microsoft support at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Not to worry, we're all just out here doin' our best. We're really happy to hear you were able to get that resolved, thanks for letting us know! ^AM
Demo mode typically means you are logging in with the wrong account. Make sure to use the correct log in method and credentials and also check out our FAQ for more info and insights into why this could be happening: bit.ly/3cluzz3 ^AM
Totally possible, you'll just need a little assistance from our Accounts team! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Hello fellow human, we're here to help! 👋 Can you let us know a bit more about what's going on so we can take a look and assist? ^AM
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The migration to Microsoft is required and brings 2fa and other advanced security features with it. If you need help with your Security Questions, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and username. ^AM