Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like you may be having some connectivity issues. Which device is this happening on and what, if any, troubleshooting have you already tried? ^AM
If a username is unavailable, we ask that you choose a different username you are happy with. The system is fully automated, and support does not change usernames for players nor are we able to change availability. More info here: bit.ly/3pztnLM ^AM
We're not currently experiencing any outages. Can you explain a little more what happens when you try to use the site? ^AM
Hi there, I'm not sure I understand what's going on, but if you could explain it in a little more detail, I'd be happy to help! ^AM
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Sure thing! We don't read or respond via DMs, but we'd be happy to assist you here if you let us know what's going on! ^AM
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You should be able to access the game from the Microsoft Store if you sign into the same Microsoft account the game was purchased with. Are you running into any particular errors? Let us know some more details and we'll do our best to assist you. ^FF
We'll need an account specialist to take a closer look into what's going on here. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
Are you selecting the "Latest snapshot 22w45a" option in the dropdown box in the main screen of the launcher? If so and you're still not getting the snapshot in-game, let's have you try a clean reinstall of the launcher. If you're still running into issues, let us know! ^FF
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Can you let us know what exactly happens when you try connecting to your friend's world, and is this on a Realm or server? Let us know and what steps you've taken so far to address this issue! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
It looks like you're trying to link an account that has already been used to link to another PSN. Account linking is permanent. If you have multiple PSN accounts, please make sure that you are using the correct Microsoft account login information for each specific PSN. ^FF
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At this point, let's get you up to Support so that one of our technical specialists can look further into this issue you're experiencing bit.ly/3uO21ER. ^FF
If you're seeing an error when trying to upload/download a world to your realm, unfortunately, this is a known bug: bit.ly/3IHZq4T. If this matches the issue you're seeing, we'd suggest upvoting this page and watching the issue if you have an account on the bug site. ^FF
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Only one Java account can be linked with a single Microsoft account. If you have an unmigrated Java account, it'll need to be migrated to a Microsoft account that doesn't already have a copy of Java Edition linked to it. Let us know if you have any other migration questions! ^FF
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You might be able to locate your account details (email and username) by requesting a password reset. If you're still running into any trouble though, then we'll need one of our account specialists to take a look for you: bit.ly/3uO21ER. ^FF
Check the "Installations" tab on your launcher and look for the snapshots checkbox. If this is unchecked, this is why you're not seeing the new features in the game. If you have this checked off already and you're still not seeing the new features, then please let us know. ^FF
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What device are you playing on and which edition? Once we know we can offer you some more insight for your issue! ^AM
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If the account is mrigated you will need to continue working with MIcrososft Support as you have migrated the account. Our support team is not able to assist with migrated account recovers. ^TK
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We'll get our tech team to take a look into this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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