Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'd suggest having your friend reach out to our Accounts team! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Glad to hear that he was able to make a ticket! I'd suggest having him work with Technical Support from now and they should help get things squared away. ^BT
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Thanks for making that ticket! If you received a ticket number, our Agent should be with you as soon as they get to your request! ^BT
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We'd be happy to help once we get more info! What platform are you playing on? Also, are you getting any error messages? ^BT
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This might be a connection issue. Can you let us know what you've tried so far to troubleshoot? Also, what platform are you playing on? ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Technical team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We can't open or answer DMs, I'm sorry to say! As for you needing assistance with your account, you'll just need to reach out to our Account Support team at aka.ms/Minecraft-Support
Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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That does sound frustrating to deal with. While Support doesn't have info on any updates to the game or features that might be coming down the line, we'd suggest you leave your feedback about this at bit.ly/3uQyA4R. That way our devs can see your suggestion! ^FF
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If you're not getting our automated emails, then we'll need one of our account specialists to look into what's going on. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your account! ^FF
If you need assistance with locating your Microsoft account, please reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
Let's get you up to our Marketplace team to assist you with this! To keep your information secure, please complete our request form at bit.ly/3uO21ER. ^FF
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Are you still running into issues with getting into the world outside of the Minecraft Preview? If so, let's get you up to Support so a member of our tech team can look into what's going on: bit.ly/3uO21ER. ^FF
If updating your video drivers hasn't helped, it could be that your device does not meet the minimum requirements to run the latest version of Minecraft: Java Edition. Please check if your device meets these requirements or not here: bit.ly/3Jws612. ^FF
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The causes of graphical issues can often be fixed by updating your graphics card drivers. We have a guide to help you through the process here: bit.ly/3GdIT9I. Let us know if this fixes the issue! ^FF
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