Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like you've already tried the troubleshooting steps we would've sent, so let's get you up to Support! Please complete our request form at bit.ly/3uO21ER so that one of our tech specialists can look further into this issue for you. ^FF
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Is this happening when you play on the latest version as well, or just Java 1.12.2? Unfortunately, we're unable to provide any support for older versions of the game. If you're seeing this on 1.19.2, then we'll need you to report this at our bug site: bit.ly/3AOzbYS. ^FF
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Be sure to share your feedback for bamboo in Minecraft here: bit.ly/3uQyA4R. Otherwise, our dev team won't be able to see it! ^FF
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Be sure to share your feedback for bamboo in Minecraft here: bit.ly/3uQyA4R. Otherwise, our game dev team won't be able to see it! ^FF
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We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question. ^FF
To keep your information secure, please complete our request form at bit.ly/3uO21ER so one of our Realms specialists can safely assist you with this issue! ^FF
Is this only happening with this texture pack? If so, then you'll need to reach out to the Marketplace partner who owns that pack to get support. You can search for the pack at minecraft.net/en-us/catalog, then go to "See More by: Author Name" and then "Get in touch." ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Alright no worries, please reach out to our Accounts team who can take a look by sending us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
This typically means you are logging in with the incorrect Microsoft account. Be sure to check out this FAQ for more possibilities: bit.ly/3cluzz3 ^AM
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Apologies for that, you will not have a Transaction ID since your purchase was through Nintendo. Do let your agent in the ticket know your issue and provide any relevant screenshots though, and they'll still be happy to assist. ^AM
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Restarting your console may push the update along, make sure you do not uninstall so you do not lose your data. Try switching to hardwire if you are on wifi to ensure a stable connection, and let us know if you're still running into issues! ^AM
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Keep an eye on your bug report for updates; in the meantime, you may want to connect to ethernet with the PC and ensure your antivirus and firewall allow permissions for Minecraft. If the issue persists let us know as we may need to get you up to our Tech team. ^AM
Feel free to submit your suggestion for adding more content here feedback.minecraft.net/hc/en… so the devs can take a look! ^AM
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If you let us know specifically what's going on, we'll be happy to take a look and assist you! ^AM
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We appreciate your ideas! That sounds like a perfect addition to our suggestions page. Head over to feedback.minecraft.net/hc/en… where you can submit your idea so the devs can take a look. ^AM
You can log into your Mojang profile directly from minecraft.net/en-us/profile and migrate using the prompts; make sure to log in with the Mojang account. If you're still having trouble let us know and we may need to get you escalated to our Account support team. ^AM
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When you received an email, did it have a ticket number? If you can provide us with that number, we can take a look and make sure your ticket has been received! ^AM
We'll be happy to help if we know a bit more about what's going on. Can you tell us what's happening when you try and migrate so we can assist? ^AM