Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It looks like you're running an OptiFine installation which may be incompatible with your operating system. Do you still run into this issue when running the Vanilla installation? ^AM
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In that case, we recommend filing a new bug report. Check out this FAQ for guidelines and suggestions for creating a good report: bit.ly/3WQSZTE. Once submitted, keep an eye out for updates! ^AM
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It may be that the version is not compatible with your graphics card. Make sure to update all graphics drivers and ensure you are updated to the latest version of Minecraft. ^AM
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Can you tell us in a bit more detail what's happening when you try to log in and let us know of any error messages you see? Once we have that, we can continue looking into this. ^AM
Looks like we haven't heard from you in a while, are you running into the same issue as before? Let us know what's going on so we can assist you further! ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Are you using a non-migrated Mojang account or a Microsoft account, and are you able to change your password and try again? Once we know we can get you pointed in the right direction! ^AM
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Storage issues can usually be resolved by clearing out any old and unused world data, as they can add up surprisingly quickly. Let us know what device and edition you're playing on and what troubleshooting, if any, you've already tried so we can assist! ^AM
To reach out to support directly, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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Since you have migrated to a Microsoft account, you can view country-specific ways to contact Microsoft support at support.xbox.com or reach out to nitter.vloup.ch/xboxsupport ^AM
If you have any third-party software or launchers such as MCLeaks installed, make sure to uninstall and run an Antivirus sweep for malware so that nothing can interfere with the authentication servers. Let us know if you find anything or you're still running into trouble! ^AM
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I'm not sure I'm understanding the issue that you're having. Please clarify so that I am able to assist you in this matter, Please keep in mind we are support and not developers of the game. We can assist with basic troubleshooting. ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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If you're seeing demo mode that means you're likely logging in with the wrong credentials. You can read more here: bit.ly/3cluzz3 ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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Unfortunately, you are not eligible for the Vanilla Cape as you do have to own both versions on PC to be able to obtain the cape. ^TK
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK