Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Sorry you're dealing with this! In that case, let's get you over to our Technical support team for further assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Since the payment process involves a lot of steps, there could be a number of things happening. Check out this FAQ bit.ly/3dIDYS8 and try the solutions listed, but definitely let us know if this is persistent and you're still unable to make a purchase! ^AM
2
1
Have you tried using a different card or any other troubleshooting? You can check out this FAQ for more potential issues: bit.ly/3dIDYS8 Let us know if this is a persistent issue and what you've tried already so we can narrow down the troubleshooting steps. ^AM
1
Interesting! Does the issue persist after removing the clock from the frame and re-placing it? ^AM
1
You may need to repair the launcher, you can do so by going to the Start menu > right-click Minecraft Launcher > 'more' > open 'App Settings' > within settings, click 'repair' and 'reset'. Try that to see if it helps and let us know if you're still stuck! ^AM
1
1
Can you let us know what troubleshooting steps you've tried so far? If you haven't yet, try power-cycling your router and making sure the game and your devices are all up to date. Let us know what else you've tried! ^FF
4
Sounds like a great suggestion to add to our feedback site: bit.ly/3uQyA4R. This way, our game devs can take a look at your idea for adding proximity voice chat to the game! ^FF
1
1
If you're trying to use a prepaid or refillable card, you won't be able to add this to your account. Try clearing your cache/cookies, and using a different browser or device is possible. Let us know if you're still facing any issues with saving your card! ^FF
Can you confirm which console you're playing Minecraft on? If you're using PlayStation, then it might be that you're seeing a known bug: bit.ly/3zLMdow. We'd suggest upvoting this bug if the issue hasn't been resolved and checking back for updates. ^FF
1
1
Do you have the ticket number for your request sent to Support? If you can provide us with your ticket number, we can check in on the status of your request for you or provide any possible clarification. It should be a 7-digit number (i.e. 4567890). Let us know! ^FF
1
7
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
Minecraft Preview is available on iOS, Xbox, and Windows 10/11, while Android users can still access the Minecraft Beta. All available info on the Minecraft Preview can be found at bit.ly/3FGXNFg ^FF
4
Unfortunately, we're unable to offer any support for third-party Minecraft applications or sites. For more information, please visit our FAQ: bit.ly/3SYFv5Q or contact the application's developer. ^FF
1
Can you confirm what console you're playing on? If possible, you might try switching to a hardwire connection instead of using WiFi and see if that helps. If the issue persists, then we may need to get you up to our technical team. Let us know! ^FF
Can you try checking the privacy settings on your Microsoft account to see if they're set up for multiplayer/Realms access? More detail on this can be found here: bit.ly/3JMKLpx. If adjusting your privacy settings hasn't helped, then please let us know! ^FF
2
1
We're not seeing reports of any issues at this time. Are you still running into any issues at all, and what troubleshooting have you tried so far? ^FF
1
8
If you're still having issues at this time, we can take a closer look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question. ^FF
Just to confirm, is this graphical issue only happening when playing on older versions of Minecraft: Java Edition? If so, we'd recommend running the latest version of the game, as older versions of the game are no longer supported. ^FF
1