Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We're happy to try and help, but we'll need a little more details about the issue you're facing. Can you let us know what's going on, and what troubleshooting you've tried so far, if any? ^FF
There are a couple of different methods for moving files on Android, but you can check out this support article for all of your different options: bit.ly/3gXBssQ Let us know if you still need some help! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Make sure your graphics drivers are updated to the most recent version, but your launcher version may be outdated or does not support your graphics card. Please try updating to the latest launcher and let us know if that helps! ^AM
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They may be having connection issues due to playing on WiFi or other reasons. I would reccomend they reach out to us in a ticket to review. aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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That likely means you're logged in to the wrong Microsoft account. Check out this FAQ for other possibilities: bit.ly/3cluzz3 You'll need to reach out to nitter.vloup.ch/xboxsupport or support.xbox.com for support with locating a Microsoft account. ^AM
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Is this a persistent issue across all worlds and in all gameplay? Let us know what, if any, troubleshooting you've already tried so we can try and get some of those issues addressed. ^AM
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That can be pretty frustrating to deal with! To keep your information secure, please complete our request form and send our Tech team a screenshot of your launcher at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
No worries, we have a Realms team that can help out with that! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
You can give feedback to devs here about features you want to see in-game: feedback.minecraft.net/hc/en… ^TK
For billing assistance with your Realm, such as refunds or cancellations, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Can you sign all the way out of your Microsoft Account and sign back in and if you're not already, switch over to a hardwire connection to see if that assists. ^TK
Please reach out to our Realms team who can assist with this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Make sure you have the most recent drivers for your new graphics card, but if an older version of the launcher and the graphics card aren't compatible, make sure to install the most recent launcher. Let us know if that helps! ^AM
This usually means you are logged in with the wrong Microsoft account. Check out this FAQ for more possibilities: bit.ly/3cluzz3. For assistance with locating the correct account/purchase, contact nitter.vloup.ch/xboxsupport or support.xbox.com ^AM