Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
I'll send you on up to our Marketplace Team to review this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Can you grab me a screenshot of the error if you're still seeing it? This will allow me to see what troubleshooting steps are at my disposal. ^TK
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Unfortunately, you're going to have to choose a different username if the system is not allowing you to have it. We're not able to change the system to make it so that players can grab certain names if it says it's unavailable. ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
It looks like an agent has just reached out to you not to long ago! Make sure to respond to them to look into your issue closer. ^TK
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^TK
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Can you give me a bit more information on the matter? Are you getting an error of any kind when trying to join each other and are one of you able to join the other without issues? ^TK
Our team is going to need to take a closer look into this matter! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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If the owner has any backup of the World on the Realm I would suggest uploading it to see if that resolves the issue! If not have the Realm owner reach out through a ticket to talk to our Realms team. ^TK
Can you give me a screenshot of the error you're seeing when you're trying to sign into your account? ^TK
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^TK
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Unfortunately, if you have sent a ticket up to our support team and Microsoft and they can not assist you then there is nothing we're able to do on our end. They would be the ones to help you with your account through a ticket. ^TK
This is a little out of our support zone on Social Support so I'm gonna send you up to our tech team for review! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Need a bit more information on the issues that you're facing! A few issues took place this weekend but have been resolved. If you're still having issues give me a screenshot of the error and any information I can use to help troubleshoot. ^TK