Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Can you give us a bit more context so we can get you pointed in the right direction? Are you playing on console (and if so, which) or PC? Are you also having issues with single-player worlds or only the Realms? ^AM
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Unfortunately, I'm not quite sure what issue you're facing. Could you describe your problem in detail? Once we know what's going on, we'll be happy to help! ^AM
It looks like you're using the Mojang account password reset. If you have migrated to a Microsoft account, you'll need to click "Go back" on the Mojang log-in screen, select "Sign in with Microsoft," and use the password reset for a Microsoft account. ^AM
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Unfortunately, I'm not sure I can tell what the issue is from your screenshot. Can you describe in a bit more detail the problem you're facing? ^AM
Do you have any mods attached to your World/Realm? This is likely a bug of some sort of texture pack but if you don't have anything added then we're gonna need to bug report it. ^TK
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If you don't have your Transaction ID, our helpers may still be able to assist and verify you using alternative means, but if you haven't yet you'll still need to submit a ticket! Please send us an email at aka.ms/Minecraft-Support and they will work with you. ^AM
This usually indicates you are having a connection issue. Try switching to hardwire if you are on WiFi and power-cycling your router. Have you tried starting a new world to see if it persists, or is this issue only happening in the one world? ^AM
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
I'm sorry, but i'm not clicking on that link. Please clarify what you're talking about and I'll work to assist you. If this is a third party mod though add it to your World/Realm at your own risk. ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience.^AM
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^TK
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Oh no! Is this happening on the Java Edition and are you using the official Minecraft Launcher? Make sure you are updated to the latest version, check your graphics card drivers are updated, and let us know if you still run into issues! ^AM
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Can you clarify a bit more info for me? What edition and device are you using? Does this happen across all worlds, and do you have any mods or texture packs installed? If yes, try disabling and trying again. Let us know also what, if any, troubleshooting you've already tried. ^AM
Let's get you over to our Support team who can provide you with some further guidance and insights. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^AM
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^TK
Thanks for that! Can you let us know what troubleshooting you've tried to far to address this? Switching from WiFi to a hardwire connection would be a good first start, as well as lowering the resolution on your console. Let us know what else you've tried! ^FF
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It looks like you've signed into the wrong Microsoft account, and the account you logged into is not linked to your PSN. If this Gamertag is unfamiliar to you, it may've been set automatically when your Microsoft account was set up if you have not used Xbox's services before. ^FF
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
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