Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'd be happy to help! Can you let us know if you've done any troubleshooting? Also, what platform is this happening on? ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase and your account name/Gamertag. ^BT
Let's have our Billing team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Ooh, that's good to know. Make sure to add that info to the ticket and our Team will be able to take it from here. ^BT
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Thank you for your patience! We know the cape is super exciting but we've updated our FAQ and there might be a slight delay for some users. Keep an eye out and be sure to check out this page: bit.ly/3TtwrH4 ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If you're eligible for the Vanilla cape, please be patient. They'll be going out throughout the whole season. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL.
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
We'd be happy to help if you're still experiencing this! What platform are you using? Also, have you tried any troubleshooting so far? ^BT
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Our Accounts team can take a look if you create a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Dungeons team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We offer Spanish support in our tickets if you'd like! All you would need is to request that you'd like to be helped in Spanish, and we'd be able to accommodate! ^BT
Of course! You can reach out to them through two different avenues: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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