Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Let's have you sign all the way out your Microsoft Account and then sign back in as a first step. If you continue to have issue I'll send you on up to the tech team to take a closer look. ^TK
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Sorry to hear about this! If you could, can you let us know what platform you guys are playing on when you run into these issues? ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our Technical specialists can look further into this issue for you. ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If you could, can you try using another browser and/or device to see if that happens? Also, I'd suggest clearing your cache and cookies to see if that helps! ^BT
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If you're eligible for the Vanilla cape, keep in mind that they'll still be handed out throughout the whole season. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^BT
No worries! If you could, can you try using another web browser and/or device to see if that helps? Also, I'd highly suggest clearing your cache and cookies too. ^BT
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The Demo issue typically only happens if you're logging into an account that doesn't have a game license. Please make sure you're logging in using the Microsoft log-in and your Microsoft log-in details to see if that helps. ^BT
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. Here's the bug report page so you can keep up with it: bugs.mojang.com/browse/MCPE-… ^BT
We did read what you said and we stated if you're not able to access the game, though you owned it on an account, you likely are logging in with the wrong credentials. ^TK
Are you playing on a hardwire or WiFi connection and have you added anythign to the world recently that may have started the lag? ^TK
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We're gonna do some basic troubleshooting steps to see if it helps! First, are you playing on hardwire or WiFi. Second, any mods on the World that you're using? ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
If you're not able to connect your Microsoft Account you're going to need to reach out to Xbox/Micrososft support. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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What we're asking is if you can go into creative mode and create a nether portal and go in to see if the same thing happens. If it doesn't and you can enter the nether in creative, then it's likely your world is corrupt. ^TK
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If it's a single player world, then we're unable to do anything about the corruption on the World :( What platform are you playing on and did it shut down properly or did you add anything new to it as of recent? ^TK
You'll need to reach out to Xbox SUpport if you're not able to change the settings on your account as we're not able to do anything on our end. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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We're unable to comment on any future updates or features that are not publicly known at this time, sorry to say. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT