Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry to hear about this, but we'd be happy to look into this for you! Can you let me know what platform you're having this issue on? ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^BT
It's possible that you're logging into an account that doesn't have a game license. Also, please make sure you're logging in using the Microsoft log-in! Please check this FAQ if you have more questions: bit.ly/3cluzz3 ^BT
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Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Do you mind clarifying the issue that you're having? I'll work to assist you from there if I'm able to. ^TK
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Glad to hear that it's working! If you run into any other issues, let us know and we'll be able to help. ^BT
Sorry to hear that! When you're home, can you send a picture of that error message for me? Once we have more information, we'd be able to look into this further for you! ^BT
If the client crashes then you would run into issues regarding corruption of Worlds and the loss of single player worlds. Are you getting any errors when trying to access the game and how old is the ipad? ^TK
It's great to keep in mind we're just the support and not the devs! Bring your feedback over to where the devs can see it. feedback.minecraft.net/hc/en… ^TK
Gonna send you on over to Microsoft Support because they will have to help you recover your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Okay, hear me out.
Why can't you marry a Watermelon? It's because...it Cantaloupe...
You can add this suggestion so that devs see it: feedback.minecraft.net/hc/en… ^TK
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Did you uninstall it for a bit? If you uninstall the app it will make it so that single player worlds will delete because they are stored locally. ^TK
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Are you making sure you're signing in with the correct credentials and is this for the Windows 10 Edition or the Java Edition? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Thanks for that info! It sounds like this is an issue that will need to be escalated, so please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you! ^BT
You may need to check your Privacy settings for your Microsoft account. If you need some help on how to do that, take a peek at this FAQ: bit.ly/3zjgZ6W ^BT