Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Can you let us know what issue you're running into with your game? Once we have more information, we'd be happy to help! ^BT
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Glad to hear that you were able to make that ticket! Please continue working with our Support in our ticket and they should be able to assist you with getting into your account. ^BT
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Sorry to hear about that! If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Looks like you've logged in using the wrong Microsoft account. The account you tried to log in to is not linked to your PSN account. Please try any other Microsoft account you may have used in the past. If you're unable to log in, you may need to reach out to their Support. ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Gotcha, thanks for letting us know that we're on the right track at least! As for that error, I'd ask you to reach out to our Technical Support so they can take a closer look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support ! ^BT
In this case, I'm gonna have to have you reach out to our technical/Realms team for support! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Just before I'm able to continue, were you able to migrate your account before you lost access to your account? Or was it a Mojang account? ^BT
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Our Accounts team can take a look if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Is it only happening in this World? I just want to rule out some things before I send you up. If you go into creative mode and create a nether portal and go in, does the same thing happen to you? ^BT
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Your daughter's on to something and these are pretty neat ideas! Please shoot these over to our Devs so they can have a look. feedback.minecraft.net/hc/en… ^BT
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You'll need to reach out to our account team and we'll take a closer look. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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We can't assist through DMs, but we'll be happy to help through replies! What seems to be a problem? ^BT
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Palm Trees are nice! How about you send that suggestion over to our Devs so they can take a look? feedback.minecraft.net/hc/en… ^BT
Make sure you're using the Microsoft log-in with your Microsoft credentials and you should be able to access your game! If you need help with recovering your Microsoft details, you'll need to reach out to their support: nitter.vloup.ch/xboxsupport or support.xbox.com. ^BT
Our Accounts team should be able to help if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT