Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Our Realms team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
No worries! I'm going to ask you to do the same thing and reach out to our Accounts team. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
This usually means you're not logging in with the correct credentials that you migrated the account over to. You can read more on Demo Mode here: help.minecraft.net/hc/en-us/… ^BT
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^BT
No worries, we have other ways of verifying! The transaction ID just helps speed the process along, but our Support team should still be able to help. ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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If you need help with your account, our Accounts team should be able to help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
The music pack would have to be downloaded manually from Marketplace to be used and for jukeboxes/music discs to be played. Please make sure to account for the fact that music files are large and may incur network charges! ^BT
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Our Accounts team should be able to help with that! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Accounts team should be able to help if you create a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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In that case, I'd suggest making a ticket with our Support team so they can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
I'm not seeing any widespread issues at this time! What issue are you running into when trying to log in? ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Connection issues are definitely a pain to deal with. What exactly have you tried so far to address this issue? If you haven't yet, one thing to try would be to switch to a hardwire connection instead of WiFi, and rebooting your router. Let us know what else you've tried! ^FF
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Authentication errors can indicate there's incompatible third-party software or launchers, or incorrect parental consent settings on the account, which can interrupt connection. We'd also suggest making sure your video card drivers are up to date. Let us know if this helps! ^FF
Feel free to share your suggestion at bit.ly/3uQyA4R so our dev team can take a look! ^FF
Try restarting the game and letting it idle for a couple of minutes before trying again. If you're still having any trouble, then you'll need to reach out to our Tech team: bit.ly/3uO21ER. ^FF