Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Do you get an error message when playing Multiplayer? If so, can you provide a screenshot for us? ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^BT
Gotcha! If you could, can you make a ticket with our Technical team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Gotcha. In that case, you'll need to reach out to Microsoft Support since we don't have access to their account management system: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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Oh no! Let's have our Technical team take a look at this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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No worries. Like I mentioned, you'll need to reach out to their Support and they should be happy to help further! nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
A Microsoft account can only be linked to one Mojang account, I'm sorry to say! If you have multiple Mojang accounts, you will need to migrate each one to a different, individual Microsoft account. ^BT
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You shouldn't have to buy it again! If it's asking you to play the demo, it's possible that you're logging into an account that doesn't have a game license. Please make sure you're linking into the right account and you should access your game. ^BT
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Please reach out to our Support team and they should be able to help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
When did you start to notice them and did you add anything new to the Realm that may be causing interference? ^TK
Unfortunately, you won't be able to transfer a blank legacy Mojang Account over to an account that already owns Java and Windows 10 Edition. ^TK
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Well we can't speak for devs all we can do is help you troubleshoot! Are all programs closed down on your phone before playing Minecraft and do you have it updated to the latest edition? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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No worries! We have a Marketplace team that should be able to look into this and get it resolved for you: To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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You will only be able to get the Java Edition free if you have the Windows 10 purchased on your PC> ^TK
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Great questions and more than happy to help! First, it doesn't matter if you get Java or Bedrock, you both just have to be on the same version. If you're wanting play together you will need to get a Realm which you can purchase with a copy of the game. ^TK
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Let's have our Realms team take a peek! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for giving those steps a try for us! At this point, I'd highly suggest reaching out to our Specialists so they can take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support! ^BT