Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Once everyone on the realm is up to date, try joining the realm again. You may also need to try switching the realm slot to see if that helps. Before changing realms slots, make sure to back up/save your world data. More information can be found at bit.ly/3B8XzEE. ^FF
I'm not sure what code you're referring to here. Can you please clarify the issue that you're facing? ^FF
Not to worry! One of our Realms specialists will be able to assist with getting your realm up and running. To keep your information secure, please complete our request form at bit.ly/3uO21ER. Be sure to include a copy of your realm receipt to help speed things up! ^FF
Feel free to share your feedback for enabling Ray Tracing when console players are in the lobby in Minecraft here: bit.ly/3uQyA4R! ^FF
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL. ^FF
Can you let us know the specific device you're trying to play Minecraft on? If you're not sure, you should be able to locate this in the settings menu on your mobile device. Let us know so we can try to investigate this further for you. ^FF
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Thank you for letting us know that it's working for you and your daughter now! Let us know if you run into any other issues at all and we'll be happy to help as best we can. ^FF
Thanks for letting us know you were finally able to get in! Usually once all players on the realm are on the updated version of the game, you should all be able to enter the realm again. Let us know if you run into any other issues! ^FF
Looks like a lot of fun! Make sure to share your suggestions and feedback for desert temples in Minecraft here: bit.ly/3uQyA4R. That way, our dev team can take a look! ^FF
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Then there's a good chance that we didn't receive your request. Please try resubmitting your ticket at bit.ly/3uO21ER and be sure to use an email that you can currently access. Otherwise, our reply won't make it back to you! ^FF
Are you playing offline, by chance? You'll either have the "Steve" or "Alex" skin with offline play. One of the two skins is also shown when you don't have a connection to the skin servers. Which default skin that you get random based on your account ID and can't be changed. ^FF
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It sounds like you've encountered a known bug: bit.ly/3zlLKJn. If you create an account on the Bug site, you can click "Start watching this issue" on the right-hand side of the Bug Report above and you'll be notified as soon as we have an update on this issue. ^FF
One of our Marketplace specialists can take a closer look into this for you. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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Are you seeing this on the latest version of Java (1.19.2)? If so, try removing any third-party software or launchers that you're using and make sure you don't have any parental consent settings that might be causing a block from accessing multiplayer servers/realms. ^FF
If you're having an issue with that Marketplace pack, you'll need to contact the Marketplace partner who owns that pack to get support. Search for the pack at bit.ly/3bTwaMI and click on "See More by: Author Name", then "Get in touch". ^FF
All players attempting to access the Realm must be running the latest version of Minecraft. Update instructions for the Switch can be found at bit.ly/3vClCYM. Give it 24 hours after all players are running the latest version and try again. Let us know if this works! ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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I'm sorry to hear that! If these were single player worlds, sadly, we won't be able to assist you in getting them back. If they were on Realms, however, you can upload from the most recent backup. Info on backing up your worlds can be found here: bit.ly/3c9PK76. ^FF
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Can you try checking to see if your video card drivers are up to date? More info on this can be found at bit.ly/3TNmNPe. If up to date, then you may need to reinstall the game. Before doing so, be sure to back up your worlds as these are saved locally on your device. ^FF
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