Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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We're not currently experiencing any server outages on our end. What, if any, troubleshooting have you tried to resolve this issue? ^AM
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Did you receive a ticket number in an email reply when submitting your ticket? If you can provide us with that number, we can check the status of your ticket. ^AM
Make sure you have a stable internet connection to ensure your account can authenticate with our servers. If you have a dock, try using an ethernet connection or power cycling your router to refresh the connection. Does this issue persist after restarting your device? ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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Is this only happening with certain skin packs, or are all of them not loading properly? Can you let us know what troubleshooting steps you've tried so far to address this issue, if any? ^AM
You'll want to reach out to our Support team who can provide some insights and guidance for this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Make sure to check you are using the correct Microsoft account and see our FAQ for other possibilities: bit.ly/3cluzz3. Did you receive a confirmation email that the migration was complete? ^AM
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Have you tried to see if it appears after a restart? Also make sure you are updated to the latest version. Let us know what, if any, other troubleshooting you've tried so we can assist further! ^AM
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This usually happens when the Realms version and console versions don't match. Be sure to check for updates (instructions on manual updating can be found here bit.ly/3zQm08v) and let us know if you are updated to the latest version and still running into that error. ^AM
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To get the assistance you need for this error code, please reach out to our Tech team by completing our request form at aka.ms/Minecraft-Support, so we can quickly and safely assist with your question! ^AM
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This usually means you are using a different Microsoft account than the one used for migration. Check our FAQ for other possibilities bit.ly/3cluzz3 You will need to contact nitter.vloup.ch/xboxsupport or support.xbox.com for assistance with locating your account. ^AM
Did you receive a receipt or invoice after your purchase? Which platform is this one and which version? ^AM
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Your ticket is still open and awaiting your response, so be sure to reach back out and let your helper know your issue remains unresolved! ^AM
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This usually means the wrong account is signed in. Our FAQ also outlines other possibilities, bit.ly/3cluzz3. Check any other Microsoft accounts you may have used, and contact nitter.vloup.ch/xboxsupport or support.xbox.com for assistance locating your account. ^AM
First make sure you are logged into the correct account that purchased Realms. Did you receive a receipt to be sure your purchase was successful? ^AM
I'm glad to hear you have resolved the issue, but your suggestion would be a great addition to our feedback site! You can submit your suggestions/ideas here: feedback.minecraft.net/hc/en… ^AM
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Let's address the game crashes first. Try loading a different world to see if you still experience crashes to ensure no corruption. Double check antivirus/firewall to allow permissions for Minecraft, and ensure drivers are updated. Let us know if you're still having issues! ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM