Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you updated to the latest version, have you checked for backups, and are you certain you're using the correct account? You can check out this FAQ for info on where save data are located: bit.ly/3ITFRH3 ^AM
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Unfortunately, we can't offer support for the bug site and the bug team has the final say. If you feel this was done in error and is not a duplicate, you can mention it in the description of your bug report. Please visit this article for more info: aka.ms/MCBugTrackerHelp ^AM
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To make sure there are no issues updating, ensure firewall/antivirus allows Minecraft to make changes. An uninstall/reinstall may help but be sure to back up your saves/world data first! How to do so can be found here: bit.ly/3ITFRH3. Keep us updated if that helps! ^AM
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Is this happening when saving automatically, and if so, have you tried manually backing up and loading the backup world? You can find steps on how to do that here: bit.ly/3ITFRH3 Let us know how it goes and what, if any, other troubleshooting you have tried already. ^AM
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Issues on Switch can usually be caused by low storage, be sure to check you have lots of storage space available and try giving it a restart to see if they reappear after power cycling. Let us know if you still run into this issue! ^AM
Unfortunately, not yet. We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL More info on Batman DLC can be found here: bit.ly/3W7wwBw ^AM
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What platform are you playing on (PC, console, mobile)? You may need to try closing and reopening the game so it updates. Let us know if you're still not seeing it and what other steps you've tried! ^FF
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Let's get you over to our Realms team to take a closer look at this issue. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
We'll need an account specialist to look into this issue for you. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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Can you let us know what exactly happens when you try installing the game? If you're seeing an error message, feel free to include that in your reply to us so we can better assist you. ^FF
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We might need to have a Tech specialist take a look at what's going on here. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
We'll need a member of our Minecraft Dungeons team to take a look at this with you. To keep your information secure, please complete our request form at bit.ly/3uO21ER. ^FF
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Is this for Java or Bedrock, and what platform are you playing on (PC, PlayStation, Nintendo Switch, etc.)? Any additional details that you can provide about this will be helpful in getting you the right help! ^FF
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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If your keyboard has a dedicated F-lock (or FnLk) button, be sure to disable it and see if that helps. Is this a persistent issue and have you tried any troubleshooting already? ^AM
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You should have received an automated email with a ticket number. If you can provide that for us, we can take a look and see what's going on! ^AM
You have a couple of options, but the easiest for you would likely be to follow the steps from Method 2 in our FAQ page here: bit.ly/3gXBssQ Give it a try and let us know how it goes! ^AM
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Have you tried a restart to see if that pushes it along? You may also want to check your connection, disable any VPNs in use and power cycle the router, switching to ethernet if that is an option. Let us know what troubleshooting you've already tried so we can narrow it down! ^AM
You can head over to minecraft.net/download and scroll down to "Download Launcher for MacOS," click, and the .dmg file will download. Unpack, move to "Applications" and voila! Let us know if you run into any problems! ^AM
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