Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4 ^AM
If both games are on the same Microsoft account, you'd be eligible. We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution and eligibility requirements, please read our FAQ here: bit.ly/3TtwrH4 ^AM
Sounds frustrating! Let's get you escalated upwards to our Tech team who can provide some further guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
This is expected behavior. Unfortunately, Minecraft currently does not support 120fps. We apologize for the inconvenience! ^AM
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No hassle at all! We just need to ensure you get the help you need. Please reach out to our Team who can offer further support. If you haven't already, we'll still need you to fill out a request form at aka.ms/Minecraft-Support so you can get some assistance! ^AM
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Is this on Realm or private server? Ensure you have a stable connection by switching to ethernet if on WiFi and restart the router. This issue may likely be resolved by trying again, it may take a couple tries and some patience! Do let us know if the issue persists, though! ^AM
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Ensure you have a stable connection by switching to hardwire if on WiFi and power cycle the router to rule out connection issues. Then, the best course of action is just to try again! It may take a couple of tries. Let us know if the issue persists, though! ^AM
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Let's have you reach out to the Tech team to make sure there isn't a deeper issue going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Something is likely interfering with Minecraft, such as incompatible software or malware. Remove any third-party Minecraft software and perform a malware/antivirus scan. Let us know if the issue persists after a scan and cleanup! ^AM
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Are you using the most up-to-date launcher? Is there any troubleshooting you've tried already? Let us know so we can narrow down the issue! ^AM
Unfortunately, we're unable to offer support for third-party clients and apps. If you run into any issues running Realms from the official Minecraft Launcher, though, do let us know and we'll be happy to take a look! ^AM
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After saving your backups, did you move them to a different folder or backup media (external storage, SD, etc.)? ^AM
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Is this for the new Launcher for Windows from the MS Store? Are you able to open the launcher directly from the MS Store page? Also, doublecheck your firewall and antivirus to ensure Minecraft and the MS Store have the proper permissions and aren't being blocked! ^AM
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You're gonna need to reach out to Xbox/Microsoft Support in that case if you're not able to sign into your account: nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^AM
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Is the issue only happening specifically when you open a book? Are you having any other crashing issues? ^AM
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Even if not a child account, double check those Xbox Live account settings to ensure "Join Multiplayer" and "Join and Create Clubs" are set to "allow." Don't forget to hit the green submit button to save! More info and steps can be found here: bit.ly/3zjgZ6W ^AM
We appreciate the effort put into your idea! For better results, though, we suggest submitting your idea to our feedback site so the devs can take a look! feedback.minecraft.net/hc/en… ^AM
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This could indicate a failed or pending payment. For further assistance with your purchase through the Microsoft Store, you'll want to reach out to the proper team to take a look! You can contact Microsoft support at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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