Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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There are no current outages or server maintenance, so the best thing to do is wait a bit and try again! It may take multiple tries, but you should be able to access the Realm at this time. If the issue continues to persist, let us know! ^AM
Migration is still ongoing! Let's have our Accounts team take a look and see what could be going on. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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Thanks for taking the time to share your ideas with us! If you would like to submit your suggestion so the devs can take a look, please send that in to our feedback site! feedback.minecraft.net/hc/en… ^AM
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Is there a time that rollbacks didn't take place on the Realm and have you tried any basic troubleshooting steps? ^TK
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We message anyone that are having issues! Great to keep in mind though that we're the support team and not devs. So we can help with basic troubleshooting in some spaces :) ^TK
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Need a bit more information! Are you getting any errors and what troubleshooting steps have you tried? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
I would suggest switching over to a hardwire connection if you haven't already and then restarting your router as well.
Can you tell me is there a certain time that you notice the lag gets the worse? ^TK
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Glad to hear its resolved! If it does happen again reach back out to us and we'll escalate you up to the Realms team for review. ^TK
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Unfortunately, there is nothing that we're able to do if you don't have backups of the Realm as we dont' store this information. ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Gonna need to get you up to our tech team to take a closer look into this situation! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Unfortunately, we're not able to escalate bugs to developers! If you can, try to create an account through another browser when reporting bugs to see if you're able to do it from there. ^TK
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What steps have you tried to troubleshoot this issue and can you please screenshot any errors that you may be seing? ^TK
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Can you screenshot me a picture of the error you're getting? If it's not resolved by now i'm gonna try some basic troubleshooting with you. If that doesn't work I'll escalate you up to my tech team. ^TK
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Do you have any mods attached at this time? If so, I would start by disabling them to see if that clears up the issue. When did you notice this started happening? ^TK
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Gonna get you on over to our tech team to take a look into what's going on! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Hmm, I'm not seeing any issues at this time. Are you still running into any issues or errors with your realm? If so, can you provide some more details and any screenshots of error(s) you're seeing? ^FF
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Be sure to share your suggestion for making horse armor wearable for mules in Minecraft here: bit.ly/3uQyA4R. That way, our game devs will be able to see your idea! ^FF
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