Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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What issues are you running into on your Bedrock version? Please give us more details and we'd be happy to help. ^BT
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Sorry about that! If you could, can you make a ticket with our Technical team so they can take a look? ^BT
Give me a bit more information as to what you mean? Are you meaning a backup of the Realm or something else? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
You're gonna need to continue working with them as there is nothing that we're able to do on our end. If you have a receipt, or screenshots of the purchase that would be beneficial to provide them. ^TK
I would send that ticket up to our tech team as we stated at the beginning but i'm gonna be honest, it's likely they are lost :( I wish there was something that we can do to assist more. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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If your game keeps crashing it can be due to corrupt files, firewall/antivirus, or drivers not being updated! Are you still having these issues and are you getting any specific errors? ^TK
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I didn't see anything taking place, but that doesn't mean i'm not wrong! Are you still having the issues now and can you tell me what troubleshooting steps you have tried. ^TK
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Best option here is to reach out to the owner of the dedicated server for whatever issues you're facing. ^TK
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Good find! Have you by any chance tried any basic troubleshooting to see if that resolves the issue? Sometimes with Switches removing packs and worlds you're not using can help in these instances. ^TK
Not seeing any widespread issues! Can you try restarting your router and switching over to a hardwire connection if you're not already? ^TK
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You may need to update your privacy permissions on your Microsoft account. If you need steps on how to do so, I'd suggest taking a peek at this FAQ: bit.ly/3zjgZ6W ^BT
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If you could, can you try using another browser and/or device to see if that helps? I'd also suggest clearing your cache and cookies! ^BT
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Not to worry, we'll look into it for you! Can you create a ticket with our Realms team? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
In this case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
We don't offer phone support, but our Realms team can take a look at this if you make a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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