Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm still trying to figure this out, myself. 🤔 I've tried flying and running but the world keeps spanning outward! ^AG
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Hello there. We'd be happy to help you. We'll just need to ask a few questions: Which game are you experiencing issues with? What is the issue you're experiencing? Are you playing on PC or an Xbox console (Xbox One? Xbox Series X|S)? ^AG
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Aw, no apologies needed at all! We're happy to help players! And if you have suggestions or feedback for the game, you can share your suggestions and feedback for Minecraft here: feedback.minecraft.net/hc/en…. ^AG
Those are spruce trapdoors, indeed. Now, I also love the spruce trapdoors -- but check out that cobblestone wall and stone brick wall hybrid going on. That's good stuff. ⭐ ^AG
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Ahh, I see, thanks for clarifying! 💥 Glad to hear your iPhone is okay. Chain explosions of such a magnitude can be resource intensive, indeed. In that case, going forward, it is our recommendation to reduce the number of explosive blocks involved in future chain explosions. 🙂
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To keep your information secure, please complete our request form to our Accounts team at aka.ms/Minecraft-Support so we can safely assist you! ^TB
Hello! To double-check your eligibility for the Vanilla cape, please refer to help.minecraft.net/hc/en-us/…. Accounts must meet these requirements to qualify for the cape. If you require support, please create a new ticket with us at aka.ms/Minecraft-Support. ^TB
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Hello! It may be possible that your mobile device doesn't meet our minimum requirements, resulting in graphical anomalies. We first recommend performing a backup of your worlds (Help article here: bit.ly/3CWHxhF) and then performing an uninstall and reinstall. ^TB
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Our agents provided a response, but it appears that too much time elapsed without receiving a reply. Please create a new ticket with us at aka.ms/Minecraft-Support so that we can assist you further. We recommend including this ticket number in the body, as well.
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Gotcha, it looks like we previously suggested that you write in to our technical support team. Are you still talking with them over email? If so, do you have your 7-digit ticket number? ^LK
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Hmm, have you tried any troubleshooting for this issue so far? If not, we'd recommend starting with restarting your router to make sure there are no network issues, and your Switch to try resetting the connection. ^LK
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It looks like your ticket has been successfully submitted and is awaiting a response now. Our team is working through a bit of a backlog, but an agent will review your ticket and be with you as soon as possible! ^LK
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I can see how frustrating that is. We recommend submitting or upvoting this on our feedback site at feedback.minecraft.net/hc/en… so the devs can take a look. ^LK
Oops, bit of a mistake there, haha. Meant to say you're free to make a TICKET with our Technical team. ^LK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
Sorry to see you're getting that error! Our team has some troubleshooting steps that we can recommend. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
Since your copy of Minecraft: Java Edition and Minecraft for Windows were not on the same Microsoft account, neither account is eligible for the Vanilla Cape. Unfortunately, we can't add the Vanilla Cape outside of the eligibility requirements. ^LK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK