Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hi Hannah! Sorry to hear that you're encountering this error screen. May we ask when this error message occurred? Is this an issue involving a local world save or do you have a Realm, by chance? ^AG
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Ah, I see. Yes, if you aren't connected to the Internet on your PC, you won't be able to sign in on the Microsoft account containing your purchase. If you're having connectivity issues, please create a ticket with us so that we can help you. ^AG
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so that one of our Marketplace experts can safely assist with your question! ^FF
When you say it took you back to the main menu, are you referring to the Minecraft launcher itself, or was this the main menu in Minecraft? Also, can you let us know if you've tried any troubleshooting steps so far? ^FF
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We can't open or answer DMs, but we'd be happy to help once we have more info! Or you can always reach out to Support directly by opening a ticket at aka.ms/Minecraft-Support. Let us know how we can help! ^FF
Thank you for the feedback on obtaining and using netherite. Be sure to share your suggestions and feedback for this at feedback.minecraft.net/hc/en… so that our game devs can take a look! ^FF
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Thanks for reaching out! To make the most of your feedback, however, be sure to share your feedback here: feedback.minecraft.net/hc/en…. ^FF
Minecraft Support is unable to access to your older Realm backups, unfortunately, so if you're not seeing them in-game on any of the world slots on your Realm, they are sadly no longer available. ^FF
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Are you seeing any error messages when trying to log into your account to play Bedrock? If so, can you send us a screenshot of what error(s) you're seeing? Be sure to block out your personal details in order to keep information safe! ^FF
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
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We're unable to recover corrupted Minecraft data, though you may be able to recover corrupted worlds by using PlayStation's cloud storage options if you have PlayStation Plus. You can also check our FAQ: bit.ly/3c9PK76 and consider using Realms as well. ^FF
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
🎓How lovely! We can recommend some articles that you should thoroughly review: aka.ms/mcusageguidelines and help.minecraft.net/hc/en-us/…. If there is anything that you aren't sure about in the text, we recommend seeking legal counsel. ^AG
Hello there! I'm sorry to hear that you're having connectivity issues. Can you tell us what troubleshooting steps you've tried? Which platform do you play the game on? ^AG
Hello there! This sounds like an issue that we need to investigate further. We recommend writing to us at aka.ms/Minecraft-Support so we can assist you in better detail! ^AG
Ahh, I see, thanks for informing us. Yes, I would include this in the ticket you create with us, as well. It sounds like it may be related to the other issues you're having with slow or non-responsive game elements. ^AG
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Sorry to hear you're experiencing issues! We recommend writing to us at aka.ms/Minecraft-Support so we can provide you with more detailed troubleshooting! ^AG
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We're sorry to hear that you're experiencing technical issues! We recommend writing to us at aka.ms/Minecraft-Support so we can assist you further! ^AG
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Hello! Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AG
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Sorry to hear you're experiencing technical issues! We recommend writing to us at aka.ms/Minecraft-Support so we can assist you further! ^AG
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