Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Sorry to hear that! If you could, can you let me know what platform you're playing on when you run into this issue? ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
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We recommend reviewing our commercial use guidelines listed in our terms of use here: minecraft.net/en-us/terms. ^LK
If you have feedback about the new music that's been added, you can submit that to our feedback site here feedback.minecraft.net/hc/en… and the devs can take a look! ^LK
If you're okay with English, you can respond to that email and let us know that English is okay. If you'd prefer help in your language, it may take a longer time, but an agent will be with you as soon as possible. ^LK
Can you provide a screenshot of it missing? Once we have that, I'd be able to proceed from there! ^BT
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Sorry to hear that! If you could, can you try using another browser and/or device to see if that helps? Oh, and try clearing your cache and cookies! ^BT
Let's have our team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Glad to hear that it's fixed! If you have any other issues, let us know and we'd be happy to help. ^BT
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That's definitely frustrating to deal with! Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. ^BT
I'd be unable to say for sure, but the agent should be able to help you further in that ticket. Thanks for your patience in the meantime! ^BT
Sorry about the frustration caused by this! Please reach out to our Tech team so they can look into this for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'd suggest you update the ticket and let them know that you've tried them already and they can continue helping you. Make sure to let them know what did and didn't work! ^BT
Got it. If you ever want troubleshooting, feel free to reach back out to us and we'd be happy to help! ^BT
Sadly, we're unable to recover data if it's corrupted, but you may be able to recover corrupted worlds on by utilizing their cloud storage options. Check out our FAQ for more info on managing your game data: bit.ly/3c9PK76. ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT