Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thank you for your interest in becoming a Minecraft Events Partner! Unfortunately, this program is no longer being offered at this time. Thanks for your understanding. ^FF
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Is this a Java or Bedrock realm, and has the realm owner already made sure the realm has been updated? Sometimes realms can take up to 24-48 hours to update. Let us know if you're still unable to join the realm. ^FF
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Has the realm been updated? Realms can sometimes take up to 24-48 hours to update! If you're not the owner of the Realm make sure to reach out to the owner to have them update the Realm. If the realm is up-to-date and you're still unable to join, please let us know. ^FF
Have you received a 7-digit ticket number after sending us your request? If you can provide us with your ticket number, we can check in on the status of your request for you. It should look similar to this: 5678901. ^FF
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Please complete our request form at aka.ms/Minecraft-Support so that one of our Realms specialists can look further into this issue for you. Be sure to include a copy of your receipt of purchase or order confirmation and your account username/Gamertag! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Make sure to log in using the Microsoft Login button in the launcher & check you are using the correct account info with no typos. Try waiting 30 min before logging in again & do not attempt to log in to any of our services, and check our FAQ: bit.ly/3CxOowt. ^FF
If you already own Minecraft, you won't be able to purchase the game again as the Deluxe Edition. If you want to refund your original purchase so that you can get the Deluxe Edition, please reach out to PlayStation support for a possible refund: bit.ly/425dXQB. ^FF
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Let's get you up to Support! Please complete our request form at aka.ms/Minecraft-Support so that one of our technical specialists can look further into this issue for you. ^FF
We apologize for the inconvenience, as Realms can take up to 24-48 hours to update! If you're not the owner of the Realm make sure to reach out to the owner to have them update the Realm. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
Have you checked to see if you have any updates available on your mobile device? You may also try reducing the "Render Distance" in the "Video" section in the settings menu from 20 to 16. You can try going lower than this as well. Let us know if you're seeing crashes happen! ^FF
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This may be due to a connection issue. Try rebooting your router if you're on WiFi and restarting your mobile device. You might also need to check if you have enough space on your device. If you're still unable to install Minecraft, then please let us know. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
If you're missing your Legends Deluxe items, you'll need to contact Minecraft Support instead. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
It looks like this should've been fixed in a recent hotfix: bit.ly/3oNJ84O. If you're still encountering this issue, please let us know! ^FF
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