Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Thank you for that info! It sounds like you've already tried the basic troubleshooting steps we'd ask you to try, so let's get you on up to Support: aka.ms/Minecraft-Support. One of our technical specialists will be able to look further into this for you. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
We're sadly unable to recover corrupted world data, but there are methods from various online resources to help with corrupt worlds. Be aware that these methods involve editing the save files on your system, so use these at your own risk & make backups before modifying files. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. Be sure to include this screenshot and any troubleshooting steps you've already tried! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Thanks for letting us know! In this case, we'll need a technical specialist to investigate further. Please complete our request form at bit.ly/3uO21ER and be sure to include the troubleshooting steps that you've already done to help speed things up! ^FF
What type of device are you playing Minecraft on? Knowing the make and model may help to narrow down the kind of issues you're facing. ^FF
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That definitely sounds frustrating. What exact error messages are you seeing, and are you and your nephew seeing the same error? Also, are you trying to connect to a normal world, a Realm, or a server? ^FF
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Are you seeing issues with specific Marketplace items? To rule out any connection errors, try switching to a hardwire connection if you're using WiFi, and a router reboot may also help out. Let us know what else you've tried, and what device you're playing Minecraft on. ^FF
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If a world is switched to Creative or Cheats are enabled, achievements are permanently disabled & can no longer be earned while playing that world. You can try restoring an earlier backup to regain the ability to earn them, but any progress made after the backup will be lost. ^FF
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If you've migrated a Mojang to Microsoft or have always used a Microsoft account to access Minecraft, then you'll need to continue working with Microsoft to recover your account. If you have an unmigrated Mojang account, please submit a ticket at bit.ly/3uO21ER. ^FF
What troubleshooting steps have you tried so far? Try restarting your device, and reinstalling Minecraft may also help, but be aware that your worlds are saved locally on your device and you'd need to ensure these are backed up first, if possible: bit.ly/3c9PK76. ^FF
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What troubleshooting steps have you tried so far? Try restarting your device, and reinstalling Minecraft may also help, but be aware that your worlds are saved locally on your device and you'd need to ensure these are backed up first, if possible: bit.ly/3c9PK76. ^FF
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Just to confirm, this issue is only happening in third-party servers, like The Hive? What about your single-player worlds or any Realms, if you have any or are part of any? Any additional details you can provide would be most helpful! ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Check out our gameplay/how-to guides: bit.ly/3VaoWGg. If there's a game mechanic you want to explore deeper, your best bet is to visit community resources available online; these are usually player-curated and should help you with any in-game questions you have! ^FF
Thanks for your feedback! To make the best of it, however, be sure to share your suggestions and feedback for the Minecraft Marketplace here: feedback.minecraft.net/hc/en…. ^FF
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If you migrated a Mojang account to a Microsoft account, you'll need to continue working with Microsoft Support in order to recover your account. If you haven't migrated yet, then one of our Account specialists will be able to help: aka.ms/Minecraft-Support. ^FF
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