Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Oh, gotcha! Can you reach out to our Realms team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
That's strange! Can you try clearing your cache and cookies before you do it again? I'd also try another browser and/or device. ^BT
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Let's have our support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Support can't change usernames for other people, sorry to say! You'll have to wait those 30 days. ^BT
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Let's have our Support team take it from here! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Hmm, it sounds to me like your game is having trouble connecting to our skin servers to download your new skin. Have you tried any troubleshooting for this issue so far? ^LK
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That sucks to hear that you're still having trouble with the game. What sort of issues are you running into, and is this Minecraft for Xbox, or another platform? ^LK
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If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^LK
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Gotcha. We aren't able to grant a Steam key for a Microsoft Store purchase, so the only way to get it would be to refund your purchase from Microsoft and buy a copy of the game from Steam. You can request a refund by visiting support.xbox.com ^LK
We are unable to view or respond to DMs. If you would like to request a server review for a currently blocked server, please use this form: aka.ms/mce-requestserverrevi…. You can review the Minecraft Commercial usage Guidelines here: aka.ms/MCE-Commercial ^LK
Let's have our technical team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
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I see that you were also having other issues connecting to the Marketplace. If you're encountering connection issues, it may impact your ability to find matches. ^LK
You may need to have Microsoft look into that for you! You should be able to reach out to them by following this link: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support and our Support can look into this for you! ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
I got you! Here's some steps on how you can do that in this FAQ: help.minecraft.net/hc/en-us/… ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT