Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Were you able to do this before? If so, then you might have encountered a bug. Check here to see if a report already exists for this issue: bugs.mojang.com. If you think you've found a new bug, here's how to submit a report: aka.ms/MCBugTrackerHelp ^FF
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This may be an issue with the skins being corrupted/invalid. Let's rule out any connection issues; try using hardwire instead of WiFi if possible, and rebooting your router may also help & check your antivirus/firewall settings too. Let us know if the issue persists or not! ^FF
In that case, let's get you on up to our Marketplace team so they can take a closer look into this for you and provide you with further troubleshooting: aka.ms/Minecraft-Support. ^FF
Have you checked your game settings to make sure everything is set to English? If so or you're not seeing where to adjust these settings, let's get you on up to our Legends specialists who can look further into this for you: aka.ms/Minecraft-Support. ^FF
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Let's rule out any connection issues first. Are you using WiFi or a hardwire connection on your PC? I'd also suggest checking your Firewall/Antivirus settings. Let us know if you've tried anything else and if the issue with the Marketplace loading persists or not! ^FF
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Thanks for that! Your ticket is in our queue and is just waiting for an agent to respond. We try to respond to tickets as quickly as possible in the order they were received, so we appreciate your continued patience! ^FF
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Glad to hear it sorted itself out! Let us know if run into anything else with the game and we'll be happy to help 😊 ^FF
Let's have you try updating your skin from minecraft.net/en-us/msaprofi…. Can you let us know if this works or not? If you've migrated your account, make sure you're signing in with the Microsoft option instead of the Mojang option. ^FF
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What's the exact error that you're seeing, and can you confirm what platform you're playing on? If you've attempting any troubleshooting so far, please let us know as well. ^FF
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You may need to reinstall the game on your device. Be sure to back up your worlds before uninstalling; your worlds are stored locally on your device, not your account. See our FAQ for more info: bit.ly/3c9PK76. If reinstalling hasn't helped, then please let us know! ^FF
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We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
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What exactly happens when you try signing in? If you're seeing any errors, can you send us a screenshot/photo of what you see and what troubleshooting you've tried so far, if anything? ^FF
If you've already migrated your Mojang account, you'll need to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or through their help site: support.xbox.com. If you haven't migrated your account, then please send us a ticket: aka.ms/Minecraft-Support. ^FF
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
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We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
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What platform are you playing Legends on (Steam, Windows, PlayStation, etc.), and can you send us a screenshot of the exact error message that you're seeing? ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. ^FF
Please complete our request form at aka.ms/Minecraft-Support so that one of our Realms specialists can look further into this issue for you. Be sure to include a screenshot/photo of your receipt to help speed up the process! ^FF
I'm not quite sure what I'm looking at here, but you can check our bug site to see if this has been reported: bugs.mojang.com. If you think you've found a new bug, visit our help site here on how to submit a report: aka.ms/MCBugTrackerHelp ^FF
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