Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You may need to check your Xbox account settings and ensure your settings there are enabled for multiplayer/crossplay access. Check out our FAQ for info on changing your account settings: bit.ly/3JMKLpx. ^FF
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We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/…. If you have suggestions for us, you can submit them at feedback.minecraft.net/hc/en… ^LK
Game troubles are always frustrating. If you've submitted a ticket already our agents will work with helping you as quickly as they can. If you still need assistance, reach out again when a ticket number is sent to your email. ^LK
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I'm not sure I understand. It seems like you're having trouble with Minecraft Bedrock, would you be able to elaborate? ^LK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
Gotcha, I'm glad to hear that it's working now! Feel free to reach back out to us if you run into any other trouble. ^LK
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Hmm, it looks like your game may be having trouble connecting to our services. What platform are you playing on, and have you tried any connection troubleshooting yet? ^LK
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Gotcha. If you're still having trouble with your Realm, please send us an email at aka.ms/Minecraft-Support and we will assist. Our Realms specialists will take a look and get back to you as soon as possible! ^LK
I'd be happy to help! What platform are you playing on, and have you tried any troubleshooting so far, such as logging out and logging back in to your account? ^LK
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If you'd like to provide feedback on the login methods for Minecraft, feel free to leave it on our feedback site at feedback.minecraft.net/hc/en… so our devs can take a look! ^LK
We can't speak on third party services, sorry to say! Any questions you have about servers are better answered by those admins. ^BT
Glad to hear at least it's partially fixed! If you need additional help, I'll suggest that you reach out to our Support team. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Sorry, are you unable to join your friends or are you? Just want to get all the information right! ^BT
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Does it give you an error message when trying to do so? Please describe what happens and we'd be happy to help! ^BT
You can, of course, ask about it! If you could, can you make a ticket with our Legends team so they can investigate this? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Legends team take a look at that. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Thanks for making that ticket! I'd suggest continuing working with our agents and they should be able to help you from there. ^BT