Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have our Accounts team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Can you try using another web browser and/or device to see if that helps? Also, try clearing your cache and cookies. ^BT
Please reach out to our Realms team and they'll look into that for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
I'm glad to hear it finally worked! And feel free to share your feedback for the website here: feedback.minecraft.net/hc/en…. That way, our devs can see your feedback and hopefully implement any improvements! 😊 ^FF
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We might still be able to help you out even if you don't have your transaction ID anymore, just be prepared to answer a few additional questions about your account! ^FF
I see the same thing on my account, but even clicking on the "Buy" button just takes me to a page to download the game and it doesn't ask for purchase details. Can you try clicking on the button and see if you see the same? ^FF
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That is definitely no fun to deal with! Can you let us know if this is a single player world, or a Realm or server? Also, can you let us know what device/platform you're playing Minecraft on, and what troubleshooting you've tried so far, if any? ^FF
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You should be able to download the game without being prompted to purchase the game again, as long as you're logged into your account. Alternatively, you can download the game from here: bit.ly/3AcAuQF. ^FF
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We'll need a Realm specialist to assist you with setting up your Realm. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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Is this a Mojang account or a Microsoft account? If a Mojang account, please send us a ticket: aka.ms/Minecraft-Support. If you've migrated or have always used Microsoft to sign in, then you'll need to reach out to Microsoft for help: support.xbox.com. ^FF
Recovering your transaction ID will depend on how you purchased Minecraft, so check out our FAQ: bit.ly/3PIIMou. Unfortunately, we cannot provide you with your transaction ID if it's been lost. ^FF
This generally means that you're logging into a different account than your Java Edition account. If you're still running into any trouble signing in, let's have you reach out to Support so an account specialist can take a closer look: bit.ly/3uO21ER. ^FF
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It looks like these charges were processed through Microsoft's payment system. For help with a refund, please follow their refund request process: bit.ly/3CxUgrf. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Minecraft save data is stored locally on your device and isn't attached to your account. Unfortunately, we're unable to recover that data if it has been lost/corrupted. We suggest reading our FAQ at bit.ly/3c9PK76 & check out using Realms to store your worlds online. ^FF
If you haven't gotten a response by now, then we might not have received your ticket. Please resubmit your info at bit.ly/3uO21ER so that one of our account specialists can take a look into this for you. ^FF
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If you have any suggestions or feedback for Minecraft, be sure to submit your ideas here: bit.ly/3uQyA4R. That way, the game devs will be able to see your suggestions!^FF
These kinds of ideas are great additions to our feedback site! 🌲🏘️🌲 Please feel free to submit your suggestion for tree house villages here bit.ly/3uQyA4R so that the devs can see. ^FF
"Drowned" unfortunately means that you’ve encountered an unknown error during sign-in. Please try fully closing Minecraft, restart your PC, and try logging in again. If you're still running into issues, we may need to have you reach out to Support: aka.ms/Minecraft-Support. ^FF
Let's get you on up to our Support team so that one of our account specialists can take a closer look at this situation for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support. ^FF