Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Unfortunately not; only one Java and Bedrock account can be associated with your Microsoft account. If you need to change the email on your Microsoft account, please contact Microsoft Support for assistance: bit.ly/406dVGQ ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Make sure to include your receipt of purchase/order confirmation and your account username/Gamertag! ^FF
Unfortunately, the developer is no longer in business and Story Mode is no longer supported or distributed. For more info, be sure to check out this page: bit.ly/3wljjcB. ^FF
Refunds for Bedrock purchases will need to go through the Bedrock platform. For example, if you purchased a realm from PlayStation, you'll need to reach out to PlayStation for a refund. If you purchased on Google Play though, please submit a ticket: aka.ms/Minecraft-Support. ^FF
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Are you seeing any error messages at all or does it just continue to load forever? Try power cycling your device (turning it off and on) and see if it will load so you can make your Realm purchase. Let us know if you're still having any issues with getting into the game! ^FF
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Check out bit.ly/3iGWWL9 if you're interested in becoming a Marketplace Partner! ^FF
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That's definitely frustrating to deal with! Please visit our bug site to see if the problem has already been reported: bit.ly/3AOzbYS. If you think you've found a new bug, here's how to submit a report: bit.ly/3o1d4GN. ^FF
As long as your device has at least 1GB of RAM and is running on Android 5 (Lollipop) or higher, you should be able to run Minecraft on it. You can also check out our FAQ for Android tech issues here: bit.ly/40clZ9d. ^FF
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Thanks for that! It looks like we received your last reply, so one of our Realms specialists will respond to your ticket as soon as they possibly can. Thank you again for your patience. ^FF
The launcher from the Microsoft Store should allow you to access all your owned Minecraft titles (Java Edition, Bedrock, and Dungeons) from the same place. If you're having any issues with this launcher, you can also download the game from here: bit.ly/3AcAuQF. ^FF
This sounds like a great suggestion! Make sure to add your feedback to our feedback site, so that our game devs can take a look at your idea: feedback.minecraft.net/hc/en… 🎮 ^FF
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You can download the version of Minecraft you need for your device here: bit.ly/3AcAuQF. If you're running any issues with downloading/launching the game, or logging into your account, then please contact Support so we can take a closer look: bit.ly/3uO21ER. ^FF
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Gotcha, were you able to check and see if there were any updates to your device or Minecraft? If everything's been updated, then let's have you reach out to Support so a technical specialist can take a closer look: aka.ms/Minecraft-Support. ^FF
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If you sent a message to our DMs, unfortunately, we're not able to see those at this time. However, you can reach out to our Support team by submitting a ticket: aka.ms/Minecraft-Support. ^FF
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Let's get you on up to our Support team so that we can dig further into this issue with your launcher. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
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Hmm, are you able to try using a different internet browser or device? You might need to check for any browser updates and try clearing your cache/cookies. If you're still unable to submit a ticket to us at aka.ms/Minecraft-Support then please let us know! ^FF
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Check out the latest changelogs to see if the changes you noticed are there: bit.ly/3MHSXv1. If not, then it could be a bug: bit.ly/3AOzbYS. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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You might receive an automated message that can include helpful tips and links to our Help articles. If the auto-message doesn't help, you can simply reply to the email; this will add your ticket to our Support queue. You can submit a ticket here: bit.ly/3uO21ER ^FF