Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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When the agent answers your ticket it will go directly to your email. Wait time can be anywhere from 24/48 hours. ^TK
No worries, we should still be able to help without that transaction ID! It helps speed the process along, but we have other ways of verifying. ^BT
Let's have our Accounts team take a look. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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We're a bit backed up at this time but we will be getting to your ticket before long! If you'd still like a refund, you'd still have to reach out to our Support. Update your ticket letting them know what you'd like them to do and they'll be happy to help! ^BT
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^BT
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Glad to hear that you were able to reach out to our Support team! If you haven't received the help that you needed, please update your ticket and the Agents should be better able to assist. Thanks for your patience! ^BT
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I'd suggest having your friend make a ticket with our Support team so we can have a look. To keep his information secure, please have to complete our request form at aka.ms/Minecraft-Support ^BT
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I'd suggest reaching out to our Support team so they can look into this further for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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That's not information we would have, sorry to say! Let us know if you have any other questions and we'd be happy to help. ^BT
Gotcha! We're a little backed up at the moment, but I assure you that our agents will reach out to you as soon as they get to yours. Thanks for your patience in the meantime! ^BT
That error typically happens when you're logging into a Microsoft account that doesn't have a game license. Double-check your credentials to make sure you're in the right account and take a look at this FAQ to see if it helps: bit.ly/3cluzz3 ^BT
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No worries! We have an account team that can look into helping you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Sorry about that! It seems that you already updated the ticket, so let the agent help you from there and they should be better able to help. ^BT
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Let's have our Realms team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Hmm, that's odd. If the recipe was wrong, it shouldn't show the finished dispenser on the right. Does this happen to all your recipes, or just the dispenser? Also, what platform are you playing on? ^LK
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Gotcha, in that case we'd recommend reinstalling Minecraft entirely. Before you do, make sure you back up any Worlds you want to keep. Deleting the app will delete all worlds unless they have been saved elsewhere. You can check out those steps here:
bit.ly/3jiNA8W ^LK
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Gotcha! In that case, the best place to submit that request would be our feedback site at feedback.minecraft.net/hc/en…. You can upvote an existing suggestion or submit your own, and the devs can take a look. ^LK
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