Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
If you still have your receipt with your transaction ID, you should be able to locate this information. Support isn't able to provide this info to players, but you can check our FAQ for tips on locating your transaction ID: bit.ly/3PIIMou. ^FF
1
Apologies for any delay you're encountering; we're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
2
That sounds incredibly frustrating. You might try a different portal or get a fire resistance potion/fire protection enchantments and see if that helps. If your load times are slow, then you may need a more stable connection. If you're using WiFi, try switching to hardwire! ^FF
I like ducks too, but be sure to share your suggestion for adding a duck mob to here: bit.ly/3uQyA4R. This way our game devs can see your idea! 🦆 ^FF
Unfortunately we cannot assist with recovering Microsoft accounts. For assistance with your Microsoft account, please reach out to Microsoft Support at nitter.vloup.ch/xboxsupport on Twitter, or through their help site directly: support.xbox.com. ^FF
1
5
This error can mean the connection timed out or Minecraft couldn't reach the authentication servers, due to a temp service outage or issues with your game/internet connection. Check our troubleshooting FAQ & let us know if this issue persists: bit.ly/3mFLFgt. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
1
Your best option is to wait for a Realms expert to answer your ticket so they can help with setting up your Realm. Did you receive a ticket number? We can check in on the status of your request for you if you provide us that ticket number. ^FF
If you have any feedback on improving the Java Edition logo, feel free to share your suggestions here: bit.ly/3uQyA4R. ^FF
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL.. ^FF
What platform are you playing Minecraft on, and is this for Minecraft: Java Edition or Minecraft (Bedrock)? Once we have this information, we can better direct you to getting this resolved! ^FF
Is your device only overheating when playing Minecraft? Have you checked for any updates your device might have, and can you let us know what other troubleshooting you've tried so far? Let us know if this issue continues or not. ^FF
1
If you need help with game installation for the mobile version of Minecraft, please contact the Support team for your device's app store. For Apple iOS (iPhone/iPad): apple.com/support/itunes/app… or for Google Android: support.google.com/googlepla…. ^FF
Thanks for that! It looks like your ticket is in our queue and waiting on an agent response. We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
1
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
Unfortunately, the developer is no longer in business and Story Mode is no longer supported or distributed. For more info, be sure to check out this page: bit.ly/3wljjcB. ^FF
If you're referring to becoming a Marketplace Partner, you can find out how to do so here: bit.ly/3iGWWL9. ^FF
1
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL. ^FF
Gotcha. You can check out the Linkedin or the Career page here and here: bit.ly/3gsyuMp and bit.ly/3DmMJvs ^BT
2