Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We do not read or reply to DMs. If you're having trouble, feel free to send us an email at aka.ms/Minecraft-Support and we will do our best to assist. ^LK
We'd need an account specialist to take a look to see what's going on in more detail. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK
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Hmm, could you try enabling the "Keep the Launcher open while games are running" option in the Launcher settings? Try that, click Play once, and leave it for a bit. Let us know if Java still doesn't open, and if you've tried any other troubleshooting so far. ^LK
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If you're having trouble interacting with this menu, it may be due to this reported bug bugs.mojang.com/browse/MCPE-… and certain resource packs. Feel free to upvote this bug and review the report for any potential fixes. ^LK
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It may be that your submission is similar to submissions already made by other players. If that's the case, we recommend upvoting submissions that match up with yours. For more info see our posting guidelines here: feedback.minecraft.net/hc/en… ^LK
For info on what platforms can currently play together, see our article here: help.minecraft.net/hc/en-us/…. We're unable to comment on any future changes that are not publicly known at this time. All available info on game updates can be found here: help.minecraft.net/hc/en-us/… ^LK
Oooh, that seems like an interesting way to expand the ecosystem of the Overworld! I recommend submitting this to our feedback site at feedback.minecraft.net/hc/en… so that our devs can take a look. ^LK
Let's have you reach out to our Marketplace/Tech team to take a look into what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
Gotcha, we do have a bit of a backlog right now, but our Realms specialists will be able to take a look at your ticket and assist securely over email. If you still need assistance, reach out again when a ticket number is sent to you. ^LK
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We don't correspond via DMs but you can send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
The "Creeper" error code means that a network issue has prevented your sign-in. Please make sure that your connection is stable and check that it is configured properly and check to see if your game has been updated. ^BT
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Have your friend reach out to our Realms team so they can take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Yay, glad to hear it! Our Agent should be able to help you through that ticket once they're able to get to it. :) ^BT
Looked into that for you and that looks to be intended! If you feel like you've run into a bug though, feel free to submit it to our Bug Report: bugs.mojang.com. ^BT