Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'd be happy to help once we have more info! What platform are you playing on when you run into this issue? ^BT
Unfortunately, we won't be able to assist in transferring the game to a different account. For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7.
Our Realms experts can assist you with getting this set up or any billing issues you may have! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your account. ^FF
It might have been a bug or glitch, but it's hard to tell for sure. If this issue happens again and doesn't fix itself, let us know and we'll be happy to try and help! ^FF
One of our Realms experts can help get this sorted out for you. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your account! ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Are you and your daughter playing on a Realm or server together, or is this just a normal world? What errors are you two seeing, and can you let us know what troubleshooting steps you've tried so far, if any? This article may also help: bit.ly/3W3TQPf. ^FF
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Try deleting your cache and use a different browser and/or device if available, and ensure you have a good internet connection. If you're using any browser addons/extensions, try disabling those as well (i.e. any dark screen extensions). ^FF
Even if you don't have your transaction ID anymore, please try answering the other questions that the agent asked, as they may still be able to help you with your account with that information. As they said, even guesses can help if you're not sure on the exact answers! ^FF
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Good suggestions! You should submit your ideas over at our feedback site so the devs can take a look: bit.ly/3uQyA4R. ^FF
If this issue is happening regardless of which Marketplace items you're using, then this could be a bug. Please visit our bug site to see if this has been reported: bugs.mojang.com. If you think you've found a new bug, here's how to report: aka.ms/MCBugTrackerHelp ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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That's definitely no fun to deal with! Can you let us know the name of the pack that's crashing and the creator of said pack? ^FF
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Have you checked your spam/junk folders? If you're still not seeing anything, then your ticket may not have made it through to us. You can re-submit your ticket here: aka.ms/Minecraft-Support. ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
If I'm understanding your question, transaction IDs cannot be transferred between different accounts. They are your proof of purchase for an account and won't ever change. If this wasn't your question, however, the please clarify what you mean so we can best assist you! ^FF
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We'll need a member of our Marketplace team to take a closer look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
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Try waiting 30 min before logging in again & do not attempt to log in to any of our services, and check our FAQ: bit.ly/3CxOowt. Also, check for any game updates or device updates, as these may contain important fixes. Let us know if the issue persists or not! ^FF