Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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What platform are you playing on? Also, do you get an error message when you try to connect? If so, can you grab it for me so I can see? As for that account issue, is this happening on a Microsoft account or a Mojang account? ^BT
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. Here's a link to the bug page: bugs.mojang.com/browse/MCPE-… ^BT
Currently this is a known issue that's being looked into! Feel free to add more to this thread if you'd like, but otherwise I suggest keeping an eye on it for more updates: bit.ly/3nCVwnT ^BT
Let's have our Support team take a look for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Support team should be able to look into this if you make a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We'd be happy to help if you make a ticket with our Support team! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
We can't open or read DMs, but we'd be happy to help in replies! What issue are you running into? ^BT
No worries, our Realm team can look into this for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We are a bit backed up at this time, so we don't have an ETA for you right now. We try to respond to tickets as quickly as possible in the order that they were received. We appreciate your patience! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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If you're not getting our automated emails, we'll need to have an Account expert take a look and see what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
Hello! You can share your suggestions and feedback for Minecraft here: feedback.minecraft.net/hc/en…. ^AG
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Sorry to hear you're encountering an issue! Have you ensured that your 2fa app is up to date? Cleared your browser cache and cookies? Tried on another device, maybe? ^AG
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Hello there! You're referring to Marketplace content, do I have that right? Were you able to access marketplace content while offline, previously? If so, can you tell us when that changed? ^AG
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Hello there! Sorry, but we don't change usernames for players, since the system is automated. If you have questions about recovering an account, you can create a ticket with our accounts team. aka.ms/Minecraft-Support. ^AG
I believe that with a lead, you can tie an Allay to a fence for a brief disco party, similar to horses! ^AG
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Hi there! Try: 1. Completely close and reopen the game, 2. Log out of your Microsoft account and log back in, 3. Keep trying to download your world backup. This is a bug the team is still working on: bugs.mojang.com/browse/MCPE-…. We're looking for any info that can help! ^AG