Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you're seeing this particular error in the launcher, please complete our request form at bit.ly/3uO21ER so that a technical specialist can look further into this issue for you. Make sure to include this screenshot and any troubleshooting steps you've done! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Be sure to include your Gamertag and the name of the missing skin pack. ^FF
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Our system is fully automated, so there's no way to circumvent it for any reason nor can we discuss any details. Your friend will need to choose a different username if the system isn't letting them choose that name. Check our FAQ for more info: bit.ly/3zDFn4M ^FF
I'm sorry you're having trouble picking the username you want. Our system is fully automated, so there's no way to circumvent it for any reason nor can we discuss any details. You'll need to choose a different username. Check our FAQ for more info: bit.ly/3zDFn4M ^FF
In that case, please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
We'll need to investigate this further. To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question. ^FF
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Can you describe the exact bug or issue that you're running into? We're happy to check it out and help as best we can once we have a little more details. ^FF
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Were there any recent changes to the world, such as any farms or large structures that were added? Also, are you or your friend using any Marketplace packs? If so, you might try removing these and see if you're able to connect to the world. Let us know what else you've tried! ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question. ^FF
You can still definitely reach out to us even if you don't have your Transaction ID! You'll just need to be prepared to answer some additional questions about your account. ^FF
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No worries! Go ahead and zip a ticket over to our Account team to take a look. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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If you already have Java Edition on one account, you can use Game Pass on a separate one by creating a new Microsoft account. For more info on Java & Bedrock for Game Pass check out our FAQ here bit.ly/3qNvXyt ^AM
Send a message over to our Account Team to see if there is anything that would be preventing you from migrating! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Thank you for being patient while we get these capes out. They're being rolled out to players throughout the month of September, and you'll see it soon if you're eligible! Check out our updated FAQ and eligibility details here bit.ly/3TtwrH4 ^AM
Hmmm, that shouldn't be happening! Have you migrated the account to Microsoft or are you still attempting to log in with a Mojang account? ^AM
Have you recently had a game update since you last logged in, or has it been a while since your last login? ^AM
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Go ahead and submit a ticket to our Tech team and they can have a better look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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