Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm going to send you to our Accounts team so they can take a peek at it for you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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We got some FAQs that can help! For Java edition, you can check this one: bit.ly/3diVXyJ
If it's for Bedrock, have a look at this one: bit.ly/3BpXWZY
^BT
If you need help recovering the account or changing the e-mail, you'll need to reach out to Microsoft Support! nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
If you're eligible for the cape, you should receive it soon! They'll be delivered throughout the whole month of September. Here's more info on our FAQ: bit.ly/3TtwrH4 ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
Do you have any Marketplace packs installed on your realm? You might try removing those if so to see if that improves the issues you're seeing. You may also need to try reinstalling the game on your console. Let us know if you're still running into any freezing issues! ^FF
This might be a bug. Check the bug site to see if the problem has already been reported: bit.ly/3AOzbYS. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Have you checked your Firewall/Antivirus settings? This might be causing the issue with connecting to the server. Also, it may help to switch to a hardwire connection instead of WiFi. Let us know if this helps or if you're still having any connection issues. ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. Be sure to account name/Gamertag and screenshots of the error message(s) that you're seeing. ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your receipt of purchase and your account name/Gamertag. ^FF
You must have purchased both licenses of Minecraft on the same Microsoft account on PC before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
Have you already submitted a ticket to our Support team? If you're not receiving our automated emails to change your password, then our team will need to look further into why that's happening. You can reach out to us at bit.ly/3uO21ER. ^FF
It shouldn't take that long to hear back from us, so it sounds like there's possibly been an issue with us receiving your request. Please ensure that you're providing us with an email address that you can currently access when filling out the form at bit.ly/3uO21ER. ^FF
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