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Redmond, WA
Joined January 2013
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There's been a slight delay with the rollout of the Vanilla capes, but you should be receiving it soon for the Bedrock version. Thank you for your patience and understanding! ^FF
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For help with recovering an unmigrated Mojang account, please complete our request form at bit.ly/3uO21ER. For help with a Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR or bit.ly/3ICFoJ7. ^FF
You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
Can you specify which version of the game you're playing on (Java or Bedrock), what platform you're on (PC, Xbox, PS4, Nintendo, etc.) and what exact errors you're seeing when you try to sign in? Having this info will help to narrow down the scope of the issue! ^FF
Are you still experiencing any issues with the launcher? If so, can you let us know if you're seeing any error messages when you try logging in, and what the errors are? Be sure to block out any personal info if you send us any screenshots! ^FF
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We're unable to do anything about third party sites since we don't have access to their databases, unfortunately. ^FF
If you're eligible for the Vanilla cape, please be patient as you should be receiving it on Bedrock soon. Thank you for your understanding! ^FF
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For help with Nintendo purchase issues or billing questions, please contact Nintendo support directly: bit.ly/3QwCM2o. ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
Checked your ticket and it looks as if your issue is being looked into by our internal team! Thank you for your patience in the meantime, and they'll reach out to you soon! ^BT
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We're unable to do anything about third party sites since we don't have access to their databases, unfortunately. ^BT
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The cape delivery is a bit delayed, but they'll be sent out all throughout September. Sorry for the inconvenience and thank you for your patience! ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Marketplace take a look to see what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
You may need to update your Microsoft privacy settings to make sure all is in order! Here's an FAQ with some steps on how to do that: bit.ly/3zjgZ6W ^BT
The cape distribution has been delayed and they'll be coming out throughout the whole month of September! Thank you for your patience in the meantime! ^BT