Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Thank you both for your patience with us! The cape distribution has been a bit delayed, but they'll be going out throughout the whole month of September! ^BT
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No worries, the cape will still make it to you if you're eligible! The capes have been delayed and they'll be sent out throughout the whole month of September. Thanks for your patience in the meantime! ^BT
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It's been delayed and the roll out for the capes will continue throughout the whole month of September. I do apologize for any confusion or frustration this may have caused, but it should make it to you! ^BT
Thanks for clarifying for me! Do you have any Mods on? Also, can you check your Firewall and/or Antivirus to see if permissions were given to Minecraft? ^BT
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You'll need to reach out to them about that since we don't have access to their databases, I'm sorry to say! ^BT
Gonna go ahead and get you up to the tech team to look into this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
You'll need to reach out to Xbox/Microsoft Support for assistance! nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Sign out/uninstall/reinstall to see if the skins show up! If they are still not showing up let's have you reach out to our support team for review. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
The capes are coming out in waves and they're taking a bit to make it to everyone. Thank you for your patience in the meantime! ^BT
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Thanks for giving those steps a try for me! Let's have our Technical team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
The Windows 10 version is called Bedrock! Here's an FAQ with more information about the differences between Bedrock and Java: bit.ly/3dbD54p ^BT
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If it was removed recently, it can take some time to reflect on NameMC! If it still shows after a while, you may need to reach out to them directly since we don't have access to their servers. ^BT
Thanks for confirming that for me! Your best bet would be to reach out to Microsoft Support so they can help: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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